Senior Technical Analyst

1 month ago

Toronto, Ontario, Canada Royal Bank of Canada> Full time
Job Summary

Royal Bank of Canada is seeking a highly skilled Technical Analyst to join our Messaging Technologies team. As a Technical Analyst, you will be responsible for providing software support for the suite of IBM MQ and IBM Integration Bus (IIB) products globally across all RBC platforms.

Key Responsibilities
  • Assist in the building and maintenance of Messaging technologies on both the z/OS and IBMi platforms
  • Provide testing, reporting, documentation, and other services, as required
  • Ensure proper monitoring and alerting is in place for problem avoidance
  • Determine and recommend performance improvements
  • Provide L2/L3 support of Messaging technologies, including support to user community
  • Primary liaison between the vendor (IBM) and RBC for the Messaging technology products
  • Maintain a very good understanding of supported technology as well as interfacing technology supported by other areas of RBC
  • Effectively communicate complex technology subject matter and potential usage possibilities to senior management, peers, and application development teams in RBC
  • Ensure that instances of Messaging technology software is at an optimal release level and being involved, as required, to coordinate/perform upgrades
Requirements
  • Professional with a minimum of 7 years' experience in I.T. support role
  • Post-secondary diploma, degree or equivalent
  • Experience with either z/OS or IBMi systems
  • Experience with administering/troubleshooting IBM MQ or IIB
  • Experience with either using IBM MQ API or creating IIB flows
  • Ability to resolve any minor conflicts/issues and escalate to others as appropriate
What We Offer
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services

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