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Business Analyst
2 months ago
The University of British Columbia is a global centre for teaching, learning and research, consistently ranked among the top 20 public universities in the world. As a Business and Configuration Analyst, you will play a key role in shaping the university's next century by leading the assessment of client needs and managing the configuration and implementation of HR, Finance, Payroll, and Student products.
This role requires expertise in requirements definition, business process analysis and design, functional design, data, functional specifications for integrations and reporting configuration, implementation, testing, training and documentation to deliver enterprise solutions to the UBC community. You will lead the translation of business requirements to technical specifications and manage implementation projects, working closely with the Product Manager and the ISC team.
Key Responsibilities- Manage the end-to-end enhancement implementation process for the HR, Finance, Student and Payroll applications within the ISC product.
- Analyse the impacts of proposed changes to technology to services and/or processes within the UBC community.
- Understand key technical environments to effectively identify integration, security, scalability, and performance requirements.
- Lead the assessment of client needs utilizing a structured requirements process to identify business priorities and recommend options.
- Analyse metrics to ensure client satisfaction.
- Lead short-term and long-term planning sessions to implement integrated business process improvements and document discussion and agreements.
- Identify continuous service improvement opportunities and remedial action to minimize risk.
- Resolve highly complex Tier 2 & 3, Service Centre tickets, engaging the product vendor for support when necessary.
- Manage and provide technical subject matter expertise and advice through every phase of the configuration life cycle.
- Manage the execution of configuration related to access management, data management, tenant management, integrations, and security for the application over its lifecycle.
- Undergraduate degree in a relevant discipline.
- Minimum of five years of related experience, or the equivalent combination of education and experience.
- Experience working in a complex, academic and multi-union environment is preferred.
- ITIL certification (minimum basic level) is an asset.
- Experience working with Workday in an HR, Finance, Payroll, or Student function is strongly preferred.
The University of British Columbia offers a dynamic and inclusive work environment, with opportunities for professional growth and development. As a Business and Configuration Analyst, you will have the chance to work with a talented team of professionals, contribute to the success of the university, and make a meaningful impact on the lives of students, faculty, and staff.
