Corporate Director, Community Development and Support Specialist

1 month ago

Surrey, British Columbia, Canada GroupHEALTH Benefit Solutions Full time
WHO ARE WE?

The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, comprising GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute, along with seven other operating companies. GroupHEALTH holds a substantial controlling interest in these companies and is a wholly owned subsidiary of Munich Re New Ventures, a division of Munich Re—one of the world's leading providers of reinsurance, primary insurance, and insurance-related risk solutions.

Job Summary

This position requires strong leadership skills, extensive experience in underwriting or group benefits, and a proven ability to manage complex projects and influence stakeholders across all levels of the organization. The successful candidate will be responsible for mentoring and managing first-level leaders, providing support and guidance to achieve quarterly and annual objectives.

Key Responsibilities
  • Mentor and manage first-level leaders, providing support and guidance to achieve quarterly and annual objectives.
  • Manage resources effectively to meet departmental goals, particularly around service level agreements (SLAs) and by tracking key performance indicators (KPIs).
  • Lead projects that drive business strategy and process improvements from initiation through implementation.
  • Oversee documentation, training, and communication strategies for new processes.
  • Work closely with senior underwriters to develop creative, proactive underwriting solutions that balance high closing ratios and appropriate financial outcomes.
  • Lead the development of underwriting guidelines and process best practices for intake, quotes, sold cases, medical underwriting, and renewals.
  • Collaborate with New Business, Client Service, Finance, and BI teams to ensure data flows correctly into the system and is accurately reflected in business operations.
  • Increase underwriting bench strength and contribute to increasing group insurance knowledge across the organization.
  • Develop and monitor departmental KPIs to track performance and identify areas for improvement.
  • Become a key contributor in the review/analysis of the performance of various blocks of business.
Requirements
  • Bachelor's degree in Business Administration, Actuarial Science, Finance, Risk Management, or a related field.
  • 5-8+ years of leadership experience, including managing teams in underwriting, operations, or related fields.
  • Proven track record of driving process improvement initiatives and leading large-scale projects in complex organizational environments.
  • Strong experience working with CRM systems and familiarity with Agile project management methodologies.
  • Demonstrated ability to lead cross-functional teams and influence senior leadership in strategic decision-making.
  • Advanced proficiency in Microsoft Office, especially Excel, and working in a data-driven, numbers-focused environment.
What We Offer
  • Enjoy a minimum of 4 weeks' vacation with our company-wide policy.
  • A fast-growing company with ample opportunities for career growth and professional development.
  • A transparent promotion structure and defined career paths.
  • A wide range of learning and development opportunities.

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