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Retail Store Manager

2 months ago

Cranbrook, Canada BFM (Cranbrook) Enterprises Society Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Manager to join our team at BFM (Cranbrook) Enterprises Society. As a key member of our management team, you will be responsible for overseeing the daily operations of our retail store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and coordinate the activities of retail sales staff, including sales clerks and salespersons.
    • Assign duties and responsibilities to team members to ensure efficient store operations.
    • Hire, train, and develop staff to meet business needs.
  • Store Operations
    • Authorize payments, manage cash, and oversee payroll administration.
    • Establish work schedules and ensure adequate staffing levels.
    • Organize and maintain inventory, including receiving and stocking merchandise.
  • Customer Service
    • Provide exceptional customer service, resolving issues and addressing customer complaints.
    • Manage customer relationships and ensure a positive shopping experience.
  • Reporting and Analysis
    • Prepare sales reports, analyzing sales volumes, merchandising, and personnel matters.
    • Identify trends and opportunities for growth, making recommendations to improve store performance.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 5 years or more of experience in retail management or a related field.
  • Skills and Abilities
    • Excellent leadership and communication skills.
    • Ability to multitask, prioritize, and manage multiple projects.
    • Strong analytical and problem-solving skills.
    • Proficient in MS Outlook and accounting software.
  • Physical Demands
    • Ability to stand for extended periods, walk, and lift heavy loads.
    • Ability to distinguish between colors and work in a fast-paced environment.
What We Offer
  • Competitive Salary and Benefits
    • Dental plan.
    • Disability benefits.
    • Health care plan.
    • Paramedical services coverage.
    • Vision care benefits.
  • Opportunities for Growth and Development
    • Professional development opportunities.
    • Challenging and rewarding work environment.