Infrastructure Support Specialist

2 months ago

Markham, Ontario, Canada Computer Talk Full time

About ComputerTalk:

We are a leading provider of Cloud Hosted Contact Center and Unified Communication Solutions in Canada, with a global presence and a reputation for excellence. Our team is dynamic, challenging, and rewarding, and we are looking for exceptional talent to join us.

About the Role:

We have an immediate opening for an Infrastructure Support Engineer in our Markham head office. The successful candidate will be responsible for designing, engineering, building, and supporting world-class redundant voice/data centers, as well as working as part of a team to support our complete product line.

Key Responsibilities:

  • Hands-on experience in system administration, including virtualization technology: VMware vSphere, vCenter, vSAN, NSX
  • Windows server administration, deployment, and performance tuning
  • Experience deploying and supporting Skype for Business 2015 and/or 2019
  • Experience with Cisco firewalls/routers/switches
  • Knowledge and understanding of PCI-DSS compliance
  • Experience with SQL clusters
  • Experience with SIP and VoIP
  • Experience with internet packet security and troubleshooting
  • Experience with network operation management and troubleshooting
  • Experience with SBC's (troubleshooting, service provider environments, gateways)
  • Advanced experience in storage technology - NAS, SAN (EMC, Dell) hardware maintenance and troubleshooting
  • General knowledge of networking technologies (i.e. TCP, load balancing, routing, switching, firewalls, WPA with RADIUS)

Requirements:

  • Direct customer exposure/experience
  • Positive phone manner
  • Some overtime/on-call required
  • Travel required (

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