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Quality Assurance Specialist

1 month ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Quality Assurance Specialist to join our team at Scotiabank. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.

Key Responsibilities
  • Review project documentation to provide analysis from a testing perspective.
  • Participate in product design and requirements analysis.
  • Perform manual tests, create test data, and construct and execute exploratory, integration, regression, back-end, and end-to-end testing.
  • Provide QA test estimates based on project documentation.
  • Work closely with the development team to resolve defects and escalate issues to management when necessary.
  • Prepare other QA documentation for QA management review, approval, and sign-off.
  • Transfer application and process expertise to more junior analysts.
Requirements
  • Strong communication (verbal/written) skills.
  • Working knowledge of Contact Center agent-facing applications and flows.
  • At least 5+ years of quality assurance experience with manual testing.
  • Experience with Interactive Voice Response (IVR) and dialer inbound outbound call initiation in a Call Centre setting.
  • Testing experience using API testing tools Postman.
  • Experience with QA processes and working knowledge in agile teams.
  • Strong interpersonal skills and excellent analytical skills.
What We Offer
  • Diversity, Equity, Inclusion & Allyship.
  • Accessibility and Workplace Accommodations.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits.

Working location condition: Hybrid

Location(s): Canada : Ontario : Toronto