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Engine Service Officer, Office
2 months ago
The Engine Service Officer, Office is responsible for providing expert guidance and support to Locomotive Engineers and Student LEs on locomotive operations, train handling, and general locomotive engineer responsibilities. This role involves reviewing and analyzing Locomotive Event Recorders (LER) data to identify trends and areas for improvement, as well as providing recommendations for cost control and asset utilization in planning and execution of training.
Main Responsibilities- Train, supervise, and coach Locomotive Engineers and Student LEs in train handling and general locomotive engineer responsibilities.
- Review LER data to identify trends and areas for improvement, and provide recommendations for cost control and asset utilization.
- Contribute to the development of training programs and materials for Locomotive Engineers and Student LEs.
- Perform annual and triennial evaluations of Locomotive Engineers and Student LEs, and provide feedback and coaching to improve performance.
- Help train Locomotive Engineers on new technologies and systems.
- Develop and sustain the right employee behaviors through feedback, recognition, reinforcement, and coaching.
- Make recommendations on cost control and asset utilization in planning and execution of training.
- Obtain, analyze, and interpret LER data for accident and incident investigations, train separations, train stalls, and other train delay issues.
- Monitor Locomotive Engineer and crew performance, as well as productivity analysis.
- Utilize other CN computer systems to support LER and Locomotive Digital Video Recorder (LDVR) analysis process.
- Resolve performance issues displayed by LER data, including other information and observations.
- Maintain Locomotive Engineer Trainee (LET) training records.
- Maintain records regarding train separations, including analyzing records, studying trends, and making recommendations to reduce separations.
- Study new locomotive technologies and help develop job aids, training material, and courses for Locomotive Engineers regarding those new technologies.
- Provide guidance and assistance to Divisional Officers on locomotive operation, train handling matters, and Locomotive Engineer's role and concerns.
- Interact and make recommendations to Transportation Managers, General Managers, Senior Vice President (VP), Rail Traffic Control (RTC) Centre personnel, Crew Management Centre (CMC) Centre personnel, Labor Relations, and Risk Management.
- Interact and make recommendations about safety-critical cases of network disruption, locomotive system failures, and accidents as well as incidents.
- Share best practices, information, and operational concerns.
- Collaborate with Operating Practices on revisions required to Air Brake and Train Handling Manual, Distributed Power Operating Guide, Trip Optimizer Operating Guide, General Operating Instructions, and any other rules or regulations involving train handling, locomotive operations, and air brakes functions.
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. While performing the responsibilities of the job, the employee will spend extended hours in front of a computer screen. The role requires minimal travel (up to 5%) and must be able to travel to both the United States and Canada.
Requirements- Locomotive Engineer experience: Minimum 3 years of experience as a certified Locomotive Engineer.
- Education/Certification/Designation: High School Diploma or General Educational Development (GED), LE certification in the, Valid Driver's License, Certified in the United States Operating Rules (USOR) and Canadian Rail Operating Rules (CROR).
- Competencies: Considers environmental impacts in every decision and action, Collaborates with others and shares information, Creates a sense of belonging and inclusion, Demonstrates active listening, Knows the business and stays current on industry needs, Provides recognition, Leads by example for the safety and security of all.
- Technical Skills/Knowledge: Advanced knowledge of Operating Rules and Regulations, Knowledge of LER and LDVR operation and computer, Knowledge of freight cars and locomotive air brakes, Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word), Knowledge of Train Marshalling and DP Placement Rules, Fluently bilingual, both written and verbal (English, French).
