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Customer Quality Assurance Specialist

3 months ago

Burlington, Ontario, Canada ML6 Full time

Position Overview:

ML6, a prominent player in the manufacturing sector, is on the lookout for a Customer Quality and Continuous Improvement Specialist. This pivotal role is designed to spearhead ongoing enhancements and to execute corrective and preventative actions (CAPA) aimed at minimizing customer grievances while elevating customer satisfaction levels. The successful candidate will thrive in a dynamic manufacturing setting and will possess exceptional project management capabilities along with outstanding interpersonal skills for both external and internal customer relations.

Key Responsibilities:

  1. Oversee customer complaints, collaborating with relevant departments, Customer Service Leads, and directly with customers.
  2. Conduct root cause analysis (RCA) and prepare comprehensive 8D and investigation summary reports.
  3. Address customer inquiries and complete necessary customer questionnaires.
  4. Act as a representative of the Quality department, assisting Technical Service Representatives during customer site visits for troubleshooting and line trials.
  5. Support internal audits, taking direct responsibility for commercial and customer audits.
  6. Develop and update work instructions based on initiatives aimed at quality enhancement.
  7. Plan, facilitate, and support continuous improvement initiatives and Kaizen events focused on waste reduction.
  8. Collect and analyze quality performance metrics using tools such as Qlikview, Real SPC, and Excel.
  9. Identify inefficiencies in processes and lead projects for process enhancement.
  10. Monitor and communicate project progress to ensure visibility across the organization.
  11. Drive Group CAPA and Cluster initiatives effectively.
  12. Establish and implement best practices for various areas and disseminate knowledge across teams.
  13. Promote standardization efforts within the organization, encompassing production, processes, and administrative functions.
  14. Educate internal staff on Continuous Improvement Tools and Methods.
  15. Implement and oversee 5S systems through regular monitoring and audits.
  16. Assist in the deployment of Lean tools, focusing on eliminating waste and non-value-added activities, as well as improving layouts and cycle times.
  17. Ensure all tasks are performed safely and without risk of injury.

Qualifications:

  1. Bachelor's degree in Industrial, Mechanical Engineering, Manufacturing Engineering/Technology, or Quality Assurance/Management.
  2. Black Belt certification in LEAN/DMAIC methodologies from a recognized institution is an advantage.
  3. A minimum of three years' experience in a fast-paced manufacturing environment, preferably within the plastics sector.
  4. Proven expertise in Lean Manufacturing, Quality Principles, 5S, best practices, and process documentation.
  5. At least two years of project management experience.
  6. Familiarity with injection molding and related processes is preferred.
  7. Willingness and ability to travel domestically and internationally.