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Customer Service Representative

3 months ago

Ajax, Ontario, Canada Scotiabank Full time

Requisition ID: #

Become part of a purpose-driven team dedicated to achieving results within an inclusive and high-performing culture.

Position Overview

As a Customer Experience Associate, you embody the essence and spirit of our branches. At Scotiabank, our customers are our priority, and we strive to assist them in reaching their financial aspirations.

Our Customer Experience Associates are relationship-focused, engaging with customers in a relatable manner. As a vital member of the Canadian Banking Branch network, your primary goal is to deliver outstanding service throughout the customer journey by:

  1. Proactively identifying customer needs and listening attentively to their requests
  2. Handling daily transactions efficiently
  3. Fostering strong, lasting relationships
  4. Contributing to the Branch's objectives by recognizing and addressing straightforward sales opportunities
  5. Acting as a technology advocate, guiding clients through our mobile banking applications and assisting them in managing their banking requirements
Is This Position Suitable for You?

In this role, you will:

  1. Establish robust customer relationships and provide exceptional service
  2. Identify and address customer needs effectively
  3. Simplify complex concepts for better understanding
  4. Excel in a performance-driven environment while positively contributing to a collaborative team
  5. Exhibit a strong desire to learn and a commitment to success
Do You Possess the Skills Necessary for Success?

We would be delighted to collaborate with you if you:

  1. Have demonstrated customer service abilities through professional or community engagement
  2. Are eager to assist in a courteous, friendly, and efficient manner
  3. Can work a flexible schedule
  4. Are comfortable in straightforward sales scenarios
  5. Possess strong technical skills and the capability to promote digital and self-service banking solutions to our customers
What Awaits You?

The chance to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers.

A fulfilling career path with diverse opportunities for professional growth.

Internal training to support your career advancement and skill enhancement.

An organization dedicated to making a positive impact in our communities – for you and our customers.

You can expect recognition and rewards for high performance. Leadership will support you through meaningful development discussions that facilitate quicker advancement and internal training to aid your growth.

A competitive compensation and benefits package.

Scotiabank is a leading financial institution in the Americas. Guided by our purpose: "for every future", we assist our customers, their families, and their communities in achieving success through a comprehensive range of advice, products, and services, including personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual contributes to the Bank and are committed to fostering an inclusive and accessible environment for all. If you require accommodation during the recruitment and selection process, please inform our Recruitment team.

Applicants must apply online to be considered for this role. We appreciate all applicants for their interest in a career at Scotiabank; however, only those selected for an interview will be contacted.

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