Software Engineer Distributed Systems

1 month ago

Vancouver, British Columbia, Canada Dialpad Full time
About Dialpad

Dialpad is a pioneering company that has revolutionized the customer communications platform with its AI-powered technology. As a secure foundation for all Dialpad products, the platform brings all conversations together in one place, unlocking the power of AI to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth.

Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the Team

Dialpad's AI Engineering team works centrally alongside Data Science, Telephony, and Product Engineering teams to produce The Good AI. In this role, you'll leverage and acquire a broad skill set ranging from Distributed Systems Engineering, DevOps, MLOps, and Data Engineering to deliver functionality essential to powering Dialpad's AI products.

Your Role

As a Software Engineer-AI Core, you'll work with the team to own the development and uptime of Dialpad's proprietary near real-time ML inference system, a large-scale distributed system built by leveraging technologies like Kubernetes, Redis, event-driven message bus systems, modern asynchronous Python, and a plethora of Open Source technologies. You'll contribute directly to powering Dialpad's AI products at scale, working closely alongside the Data Science teams to unleash AI features that work for our customers.

What You'll Do
  • Acclimate and be paired directly with a peer (in addition to your manager) whose job it will be to make sure you have the information and tools you need to be successful.
  • Work primarily with fully asynchronous modern Python, but we are strong believers in using the right tool for the job, making use of other languages where it makes sense to in our stack.
  • Be exposed to Open Source Software. We employ many Open Source technologies to get the job done, and we love to contribute back to those communities. We also maintain Open Source codebases for libraries we've created ourselves.
Skills You'll Bring
  • A Bachelor's Degree in Computer Science, Mathematics, Software Engineering, or a related field, or equivalent work experience.
  • 5+ years of experience in similar roles.
  • Strong fundamentals in software engineering and computer science.
  • Excitement to work on a distributed team; you value collaboration whether your teammate sits beside you or across an entire continent.
  • Strong experience working with one or more dynamically typed programming language(s).
  • A strong desire to continuously learn.
  • Enjoy efficient evaluation of a problem space and finding the right tool for the job.
  • Measure & monitor everything ensuring stability, redundancy, and runtime.
  • Make data-driven decisions - Measure twice, cut once.
  • Enjoy learning from your experiences and sharing your knowledge with your team.
  • Work on diverse problems across different systems.
  • Appreciate code and system maintainability, and support continuous improvement.
  • Fluency in English.
Bonus Points
  • Experience with the Python ecosystem.
  • Cloud providers such as Google Cloud Platform or AWS.
  • git or other version control systems.
  • Relational and/or non-relational database systems, Pub/Sub, Messaging Systems.
  • Building and managing batch or streaming data processing pipelines, ETLs.
Dialpad Benefits and Perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture

We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion, and belonging. As a global company, it's our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

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