Senior CRM Application Analyst

4 weeks ago

Toronto, Canada EQ Bank | Equitable Bank Full time
Job Title: Senior CRM Application Analyst

At EQ Bank | Equitable Bank, we're seeking a highly skilled Senior CRM Application Analyst to join our team. As a key member of our delivery team, you will be responsible for designing, implementing, and maintaining CRM solutions using Microsoft Dynamics 365.

Key Responsibilities:
  • Design and implement Dynamics 365 CRM applications and solutions, including Power Automate, Power Apps, Power BI, and SharePoint Online.
  • Document and present high-level architecture and components of business solutions that meet business objectives and requirements.
  • Support cross-functional Pod collaboration to create acceptance criteria and testing artefacts, and story point estimation.
  • Provide business and technical analysis to support main activities, such as API data maps.
  • Support daily stand-ups and project velocity reporting.
  • Work with Quality Assurance team to provide input into test strategy, test scenarios, test data requirements, and user validation.
  • Communicate changes to requirements effectively and on a timely basis to delivery leads, project managers, and stakeholders.
  • Conduct training sessions and recommend best practices for end users to maximize their understanding and use of Power platform suite.
  • Deliver high-quality business and software solutions & services to all Business units, ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customizations.
  • Ensure completeness in meeting business requirements and take accountability for project deliverables, including project documentation, solution design, performance, reliability, testing features, etc.
  • Keep abreast of CRM trends, technologies, and best practices, implementing innovations for optimization of current business processes.
  • Support the implementation of various Dynamics 365 projects, ensuring successful deployment within agreed deployments.
  • Build and maintain effective and collaborative working relationships with key stakeholders to understand needs and provide recommendations on Dynamics 365 Apps and PowerApps solutions, and mitigate potential issues and challenges.
  • Stay updated on all available Microsoft Power Platform AI capabilities, such as Co-Pilot, and make recommendations to Business units.
  • Identify next steps, produce action plans, KPIs, and execute on those plans while holding the team accountable through measured performance.
Requirements:
  • 5 or more years of experience in delivering technology projects in a technical role participating on full lifecycle project implementations.
  • Experience working in a highly collaborative and customer-centric environment.
  • Experience building CRM solutions.
  • Understanding of agile Software Development Life Cycle concepts.
  • Hands-on experience with Microsoft Dynamics 365 (Sales, Marketing, and Customer Service) developing workflows, process flows, actions, and views, customizations, defining users and permissions, configuration, and writing scripts.
  • Data migration using various tools, such as xrmtoolboox and kingswaysoft.
  • Knowledge of HTML, CSS, JavaScript, and/or JQuery for coding.
  • Ability to write plugins and custom workflows.
Job Complexities / Thinking Challenges:
  • The Senior CRM Application Analyst will be required to conceptualize and think tactically within a technically complex environment, often relying on experiences to navigate ambiguous and high-level requests.
  • The incumbent will be required to provide business and system expertise to the delivery teams in order to identify, analyze, build, and test technology solutions.
  • Together with Delivery Leads and Technology service teams, the Analyst will create the target state architectures and implementation plans.

  • Senior Application Analyst, CRM

    2 months ago

    Old Toronto, Canada EQ Bank | Equitable Bank Full time

    Purpose of JobEquitable is transforming into a hybrid-agile delivery methodology with cross-functional Pods dedicated to launching new products, features, and ongoing business value for portfolios. The Senior CRM Application Analyst is an exciting role at Equitable, which is accountable for the build and delivery of CRM solutions. This person will be...

  • Senior Application Analyst, CRM

    2 months ago

    Toronto, Ontario, Ontario, Canada EQ Bank | Equitable Bank Full time

    Purpose of JobEquitable is transforming into a hybrid-agile delivery methodology with cross-functional Pods dedicated to launching new products, features, and ongoing business value for portfolios. The Senior CRM Application Analyst is an exciting role at Equitable, which is accountable for the build and delivery of CRM solutions. This person will be...

  • Senior CRM Application Analyst

    4 weeks ago

    Old Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    Job Title: Senior CRM Application AnalystAt EQ Bank | Equitable Bank, we are seeking a highly skilled Senior CRM Application Analyst to join our team. As a key member of our delivery team, you will be responsible for designing, implementing, and maintaining CRM solutions using Microsoft Dynamics 365.Key Responsibilities:Collaborate with cross-functional...

  • Senior CRM Application Analyst

    4 weeks ago

    Old Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    Job Title: Senior CRM Application AnalystAt EQ Bank | Equitable Bank, we are seeking a highly skilled Senior CRM Application Analyst to join our team. As a key member of our delivery team, you will be responsible for designing, implementing, and maintaining CRM solutions using Microsoft Dynamics 365.Key Responsibilities:Collaborate with cross-functional...

  • Lead Application Analyst, CRM Solutions

    4 weeks ago

    Toronto, Canada EQ Bank | Equitable Bank Full time

    Job Title: Lead Application Analyst, CRM SolutionsAt EQ Bank | Equitable Bank, we are seeking a highly skilled Lead Application Analyst to join our team. As a key member of our CRM Solutions team, you will be responsible for delivering high-quality CRM solutions using Dynamics 365.Key Responsibilities:Lead the development of Dynamics 365 CRM solutions for...

  • Lead Application Analyst, CRM Solutions

    4 weeks ago

    Toronto, Canada EQ Bank | Equitable Bank Full time

    Job Title: Lead Application Analyst, CRM SolutionsAt EQ Bank | Equitable Bank, we are seeking a highly skilled Lead Application Analyst to join our team. As a key member of our CRM Solutions team, you will be responsible for delivering high-quality CRM solutions using Dynamics 365.Key Responsibilities:Lead the development of Dynamics 365 CRM solutions for...

  • Lead Application Analyst, CRM

    2 months ago

    Old Toronto, Canada EQ Bank | Equitable Bank Full time

    Purpose of Job:Equitable has transformed into a hybrid-agile delivery methodology with cross-functional Pods dedicated to launching new products, features, and ongoing business value for portfolios. The Lead Application Analyst is an exciting new role at Equitable, which is accountable for the delivery of CRM solutions. The Lead Application Analyst will work...

  • Lead Application Analyst, CRM

    2 months ago

    Toronto, Ontario, Ontario, Canada EQ Bank | Equitable Bank Full time

    Purpose of Job:Equitable has transformed into a hybrid-agile delivery methodology with cross-functional Pods dedicated to launching new products, features, and ongoing business value for portfolios. The Lead Application Analyst is an exciting new role at Equitable, which is accountable for the delivery of CRM solutions. The Lead Application Analyst will work...

  • Lead Application Analyst, CRM Solutions

    4 weeks ago

    Old Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    Job Title: Lead Application Analyst, CRM SolutionsAt EQ Bank | Equitable Bank, we are seeking a highly skilled Lead Application Analyst to join our team. As a key member of our CRM Solutions team, you will be responsible for delivering high-quality CRM solutions using Dynamics 365.Key Responsibilities:Provide technical leadership and support for workshops to...

  • Lead Application Analyst, CRM Solutions

    4 weeks ago

    Old Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    Job Title: Lead Application Analyst, CRM SolutionsAt EQ Bank | Equitable Bank, we are seeking a highly skilled Lead Application Analyst to join our team. As a key member of our CRM Solutions team, you will be responsible for delivering high-quality CRM solutions using Dynamics 365.Key Responsibilities:Provide technical leadership and support for workshops to...

  • Lead Application Analyst, CRM

    4 weeks ago

    Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    Purpose of Job:At EQ Bank | Equitable Bank, we're transforming our delivery methodology to a hybrid-agile approach, with cross-functional Pods focused on launching new products, features, and ongoing business value for our portfolios. As a key member of our team, the Lead Application Analyst will play a crucial role in driving this transformation.Key...

  • Lead Application Analyst, CRM

    4 weeks ago

    Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    Purpose of Job:At EQ Bank | Equitable Bank, we're transforming our delivery methodology to a hybrid-agile approach, with cross-functional Pods focused on launching new products, features, and ongoing business value for our portfolios. As a key member of our team, the Lead Application Analyst will play a crucial role in driving this transformation.Key...

  • CRM User Support Analyst

    5 months ago

    Toronto, Canada CB Canada Full time

    CRM User Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a CRM User Support Analyst. CRM User Support Analyst – Job Description Direct Support of Users in the Use of CRM Applications Communicating with Users across capital markets with various stakeholders Responds to requests for assistance in the use of the...

  • CRM Functional Analyst

    1 month ago

    Toronto, Ontario, Canada Startech Full time

    Job Title: CRM Functional AnalystJob Description: At Startech, we are seeking a skilled CRM Functional Analyst to join our Customer Insights & Analytics team, transforming enterprise-wide information systems with Microsoft D365 CRM.Key ResponsibilitiesBusiness Requirement Elicitation:Elicit and define business requirements related to Enterprise Systems using...

  • CRM Functional Analyst

    1 month ago

    Toronto, Ontario, Canada Startech Full time

    Job Title: CRM Functional AnalystJob Description: At Startech, we are seeking a skilled CRM Functional Analyst to join our Customer Insights & Analytics team, transforming enterprise-wide information systems with Microsoft D365 CRM.Key ResponsibilitiesBusiness Requirement Elicitation:Elicit and define business requirements related to Enterprise Systems using...

  • CRM Business Analyst

    2 weeks ago

    Toronto, Ontario, Canada Startech Full time

    Job Title: CRM Functional AnalystWe are seeking a highly skilled CRM Functional Analyst to join our Customer Insights & Analytics team at StarTech.com. As a key member of our team, you will play a pivotal role in transforming our enterprise-wide information systems with Microsoft D365 CRM.Key Responsibilities:Elicit and define business requirements for...

  • Senior Software Developer

    2 weeks ago

    Toronto, Ontario, Canada Cleo Consulting Full time

    Job Title: Senior Software Developer - CRMAt Cleo Consulting, we are seeking a highly skilled Senior Software Developer - CRM to join our team. As a Senior Software Developer - CRM, you will be responsible for designing, developing, and implementing end-to-end CRM solutions that align with business objectives.Key Responsibilities:Translate technical systems...

  • Senior Software Developer

    2 weeks ago

    Toronto, Ontario, Canada Cleo Consulting Full time

    Job Title: Senior Software Developer - CRMAt Cleo Consulting, we are seeking a highly skilled Senior Software Developer - CRM to join our team. As a Senior Software Developer - CRM, you will be responsible for designing, developing, and implementing end-to-end CRM solutions that align with business objectives.Key Responsibilities:Translate technical systems...

  • CRM QA Analyst

    1 month ago

    Greater Toronto Area, Canada, Ontario 24 Seven Talent Full time

    Client OverviewOur client is a leading digital agency specializing in creating innovative and customized marketing solutions for businesses across a wide array of industries. CRM QA Analyst OverviewThe CRM QA Analyst will be responsible for ensuring the stability, functionality, and accuracy of the CRM systems by developing and executing test strategies,...

  • Senior Software Developer

    5 days ago

    Toronto, Ontario, Canada Foilcon Full time

    Job Title: Senior Software Developer - CRMJob Summary:FoIalcon is seeking a highly skilled Senior Software Developer - CRM to join our team. The ideal candidate will have a strong background in CRM platform development, with a focus on Microsoft Dynamics.Key Responsibilities:Translate technical systems specifications into working applications by developing...