Integration Support Specialist
2 weeks ago
Job Role:
Integration Support Specialist
Company Overview:
Axelon Services Corporation is seeking a highly skilled Integration Support Specialist to join our team. As an Integration Support Specialist, you will play a critical role in assisting with projects involving user experience and desktop integration within our environment.
Key Responsibilities:
- Collaborate with Engineering Teams: Interfacing and engaging with engineering teams and peers to create solutions using existing technology.
- Technical Execution: Technical execution of technology deployments for ongoing projects as part of a team.
- Knowledge Dissemination: Dissemination of knowledge, procedures, and documentation for products and projects.
- Troubleshooting: Troubleshoot Windows 10 issues, including a strong understanding of the operating system.
- Documentation: Documenting processes and knowledge articles for other support teams.
- User Instruction: Ability to create step-by-step instructions aimed at end users.
Required Skills:
- Communication: Ability to communicate and write professionally by all methods.
- User Support: Ability to support users in a professional manner.
- Microsoft Office 365: Strong Microsoft Office 365 skills, including Excel, Outlook, Word, OneDrive, and Teams.
- Windows 10: Strong understanding of the Windows 10 environment and ability to troubleshoot issues.
- macOS: Understanding of the macOS operating system.
- Jira and Kanban: Jira and Kanban board experience (Agile).
- Adaptability: Ability to multitask and adapt in a fast-paced environment.
- Organization: Must be organized, innovative, and able to self-motivate.
- Pressure Management: Works well under pressure and meets tight deadlines with attention to detail.
- Strategic Thinking: Strategic and creative mindset.
Preferred Skills:
- Reporting Tools: Reporting Tools (Power BI, Tableau, etc.).
- SharePoint: SharePoint.
- Web Design: Web Design - HTML/CSS/JavaScript.
- Jive: Jive.
- ServiceNow: ServiceNow.
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