Integration Support Specialist

2 weeks ago


Montreal, Quebec, Canada Axelon Services Corporation Full time

Job Role:

Integration Support Specialist

Company Overview:

Axelon Services Corporation is seeking a highly skilled Integration Support Specialist to join our team. As an Integration Support Specialist, you will play a critical role in assisting with projects involving user experience and desktop integration within our environment.

Key Responsibilities:

  • Collaborate with Engineering Teams: Interfacing and engaging with engineering teams and peers to create solutions using existing technology.
  • Technical Execution: Technical execution of technology deployments for ongoing projects as part of a team.
  • Knowledge Dissemination: Dissemination of knowledge, procedures, and documentation for products and projects.
  • Troubleshooting: Troubleshoot Windows 10 issues, including a strong understanding of the operating system.
  • Documentation: Documenting processes and knowledge articles for other support teams.
  • User Instruction: Ability to create step-by-step instructions aimed at end users.

Required Skills:

  • Communication: Ability to communicate and write professionally by all methods.
  • User Support: Ability to support users in a professional manner.
  • Microsoft Office 365: Strong Microsoft Office 365 skills, including Excel, Outlook, Word, OneDrive, and Teams.
  • Windows 10: Strong understanding of the Windows 10 environment and ability to troubleshoot issues.
  • macOS: Understanding of the macOS operating system.
  • Jira and Kanban: Jira and Kanban board experience (Agile).
  • Adaptability: Ability to multitask and adapt in a fast-paced environment.
  • Organization: Must be organized, innovative, and able to self-motivate.
  • Pressure Management: Works well under pressure and meets tight deadlines with attention to detail.
  • Strategic Thinking: Strategic and creative mindset.

Preferred Skills:

  • Reporting Tools: Reporting Tools (Power BI, Tableau, etc.).
  • SharePoint: SharePoint.
  • Web Design: Web Design - HTML/CSS/JavaScript.
  • Jive: Jive.
  • ServiceNow: ServiceNow.


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