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Customer Service Representative

2 months ago

Drummondville, Quebec, Canada CB Canada Full time

Job Summary:

We are seeking a highly organized and detail-oriented Operations Clerk to join our team at CB Canada. As an Operations Clerk, you will be responsible for providing exceptional customer service, handling logistics and transportation tasks, and supporting our warehouse operations.

Key Responsibilities:

  • Provide excellent customer service to internal and external customers via phone, email, and in-person
  • Handle and process shipments, including receiving, storing, and shipping packages
  • Assist with data entry and record-keeping to ensure accurate and up-to-date information
  • Support warehouse operations, including receiving and processing inventory, and maintaining a safe and organized work environment
  • Collaborate with cross-functional teams to resolve operational issues and improve processes

Requirements:

  • 1-6 months of experience in customer service or a related field
  • Experience in logistics or transportation (asset)
  • Knowledge of Office suite (advanced Excel)
  • Bilingual (intermediate, advanced)
  • Resourceful and able to work under pressure
  • Ability to lift up to 70 pounds
  • Forklift license (asset)

Benefits:

  • Group insurance
  • RRSP
  • Annual salary review
  • Corporate discounts
  • Access to the employee assistance program
  • Referral bonus
  • Safety boot reimbursement
  • Personal protective equipment