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Store Operations Leader
3 months ago
You possess a deep passion for our products and actively seek opportunities to engage with the outdoors, gaining firsthand insights into product performance. Your commitment to nature and the celebration of similar values in others inspire your team, enhancing the guest experience and creating an inclusive environment for all to discover their Outer Peace.
You consistently identify opportunities to reflect on and celebrate accomplishments, while also creating avenues for leadership development within your organization to maintain high engagement levels among your team. You cultivate skills within your team to drive strategic initiatives and achieve business outcomes both now and in the future.
Key Responsibilities:
- Leading a team in accordance with the Arc'teryx Vision, Purpose, and Values.
- Overseeing floor operations, ensuring proficiency across the five business pillars: experience, product, community, operations, and people.
- Facilitating training and coaching for a high-performing team, focused on delivering a premier guest journey.
- Championing floor leadership and outstanding guest experiences by being present on the floor for the majority of your workweek.
- Managing the complete employee lifecycle from onboarding to offboarding, including hiring, training, performance management, and termination.
- Driving store profitability by engaging the entire team in achieving sales goals and maintaining discipline in labor planning and expense management.
- Overseeing scheduling and hours management with a strong commitment to both guest and employee experiences.
- Building community partnerships to identify brand ambassadors and influencers, enhancing brand visibility.
- Managing all aspects of product and inventory, including conducting product walkthroughs and overseeing visual merchandising.
- Utilizing company resources to strategically plan store budgets and labor hours, with full accountability for outcomes.
- Leading weekly leadership meetings to communicate brand updates and address the five key business areas (People, Product, Community, Operations, and Finance).
- 3-5 years of leadership and retail management experience.
- Dynamic leadership abilities with a talent for recruiting, hiring, training, and developing future leaders.
- An entrepreneurial mindset, continuously evolving to achieve exceptional results.
- A passion for service and a commitment to providing an outstanding guest experience.
- Demonstrated financial acumen, including budgeting, sales forecasting, expense control, and net profit management.
- Proven ability to establish a clear vision, align teams around shared goals, and foster commitment to those objectives.
- A dedication to seeking the best solutions, with a steadfast commitment to ethical practices.
- A passion for leadership that is matched by a love for outdoor activities.
- Strong written and verbal communication skills.
- Excellent time management and problem-solving capabilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
- Ability to lift up to 30 lbs.
- Availability must align with business needs, which may vary over time. The Store Manager, in collaboration with the Regional Manager, determines scheduling requirements, which may include mornings, evenings, and weekends.
- All employees are expected to be available for peak shopping days and the holiday season, as defined annually.
- You will be accountable for executing all responsibilities outlined in the Store Manager Role and Responsibilities document, and may perform the duties of other roles as necessary.
Equal Opportunity: Arc'teryx is dedicated to fostering a culture of inclusivity, where all voices are valued and respected. We celebrate the uniqueness of our applicants, employees, and guests, ensuring a safe environment driven by curiosity and acceptance.
Leave it Better: We believe in the transformative power of the mountains and strive for positive change in ourselves, our communities, and the world.
