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Operations Supervisor
2 months ago
About the Role
We are seeking a highly motivated and experienced Operations Supervisor to join our team at OMERS. As an Operations Supervisor, you will play a critical role in the day-to-day functions of our building services and will be responsible for overseeing building service providers.
Key Responsibilities
- Build and maintain positive relationships with internal and external customers, ensuring exceptional customer service and operational efficiency.
- Oversee multiple service contracts and vendor management, ensuring that contractors' performance meets Oxford standards.
- Conduct regular building inspections to identify areas requiring attention, document investigative findings, and seek practical cost-effective solutions for rectification or management.
- Support the Management team in executing capital, tenant construction, and vacant space preparation projects.
- Liaise with tenants and various service providers regarding cleaning, waste removal, snow removal, grounds keeping, and other building-related matters, in accordance with established service level agreements.
- Determine scope of work, solicit cost estimates, and refer problems requiring specialized work to outside contractors as required.
- Implement and supervise preventative maintenance programs and systems, using Canadian Standards Association guidelines and best practice applications.
- Assist the Operations Manager in gathering quotes and proposals for various building services and provide a high-level summary and comparison of these documents.
- Direct oversight of 310-MAXX and Power BI platforms to identify trends and opportunities for improvement to ensure service level KPIs are achieved.
- Assist the Operations Manager in budget creation and maintenance, budget entries, as well as invoice processing and accruals.
- Actively participate and supervise efforts around BOMA Best, LEED, and other building certification programs, ensuring accurate data are maintained and submitted.
- Provide relief and coverage during the Operations Manager's absence.
Requirements
- A valid 4th Class Power Engineering ticket with a minimum 7 years of operational experience in a high-rise office tower.
- Post-secondary degree or diploma in building science, mechanical or electrical engineering.
- Preference would be given to candidates with project management experience and are currently enrolled or have completed their SMT/SMA RPA/FMA or other BOMI and similar courses.
- Have proven management and supervisory experience.
- Possess strong experience with working knowledge of systems including HVAC and life safety systems, Base Building networks, SMART building technologies.
- Carry a good understanding of tenant building construction design and build outs.
- Proficient in MS Office; Excel, Outlook, Project, Word, and Excel.
- Literacy in Building Automation Systems, Preventative Maintenance programs, and budgeting tools.
- Have excellent time management skills and can easily prioritize tasks while managing other ongoing activities.
- Thrive in organizations that constantly evolve and adapt.
- Embrace collaborative sharing of knowledge.