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Front Desk Representative

2 months ago

Nisku, Alberta, Canada Four Points by Sheraton Edmonton International Airport Full time
Job Title: Front Desk Agent

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Four Points by Sheraton Edmonton International Airport.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and organized front desk area.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Reservations: Process group arrivals and departures, take, cancel, and change room reservations.
  • Clerical Duties: Maintain an inventory of vacancies, reservations, and room assignments, and perform clerical tasks such as faxing, filing, and photocopying.
  • Customer Service: Answer telephone calls, relay messages, and provide general information about points of interest in the area.
  • Work Conditions: Work in a fast-paced environment, standing for extended periods, and maintain a high level of physical fitness.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Language: English.
  • Work Hours: 32 hours per week.

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and customer-focused individual, please submit your application.