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Bilingual Inside Sales Representative
2 months ago
Mueller Canada, LTD is seeking a highly skilled Inside Sales Representative to join our team. As a key member of our Inside Sales Department, you will be responsible for providing exceptional customer service and support to our external customers.
Key Responsibilities:- Assess and address customer needs by providing stock checks, expedites, technical support, order history-tracking shipments, order entry, and product applications/limitations.
- Provide support needed to resolve customer complaints and issues, including all paperwork and follow-up until the process is complete.
- Act as a liaison between outside sales representatives/customers and various plants, working closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times.
- Engage in opportunistic and add-on sales activities.
- Carry out additional job responsibilities and duties as required.
- Must be bilingual in English and French-Canadian.
- High school diploma or equivalent.
- Previous work experience or other activities demonstrating a strong communications background.
- Intermediate computer experience with the ability to quickly learn and navigate new computer programs.
- Ability to work in a team setting and gain trust and respect of various persons throughout Mueller's various locations and customer base.
- Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
- Demonstrated organizational and time management skills.
- 2+ years of customer service and/or inside sales experience.
- Bachelor's degree in business or communications-related field.
- Strong experience in mainframe programs that include inventory control – such as JD Edwards (JDE).
- Familiarity with database programs such as Access.
- Experience with phone-based customer service support systems.
- Technical/Mechanical background.
Applicants not meeting the "Required Qualifications" listed above will not be considered for this position. Work hours will be Monday through Friday. Start times may vary. Overtime may be required on an intermittent basis.
Individuals interested in this position should apply through the Mueller Water Products' career portal. All resumes will be held in confidence and collected through the Mueller Water Products' Workday recruiting platform. Resumes mailed, faxed, or emailed will not be reviewed. Mueller Company will contact desired applicants to proceed in the hiring process. Please do not contact Mueller regarding the status of your application.
