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Retail Operations Leader

2 months ago

Sudbury, Ontario, Canada The Body Shop Full time

About Us

Founded in 1976, The Body Shop has always believed in business as a force for good. We are proud to be at the forefront of cruelty-free beauty, championing ethical practices and empowering individuals while caring for our planet. Our commitment to activism and sustainability remains at the heart of everything we do.

Your Role

As a dynamic leader and advocate for our brand, you will inspire your team to achieve retail excellence, drive impressive sales performance, and create an engaging shopping experience for our customers.

Key Responsibilities
  • Lead a motivated and engaged team to meet customer needs effectively.
  • Enhance the customer experience by driving engagement through our products and initiatives.
  • Utilize problem-solving skills to address challenges proactively.
  • Serve as a role model for your team, demonstrating effective communication and flexibility.
  • Foster customer loyalty to strengthen The Body Shop brand.
  • Oversee inventory management and adapt to changes as necessary.
  • Leverage data (KPI's) to make informed business decisions that enhance sales and team performance.
  • Identify and nurture high-potential talent within the team.
  • Stay informed about the beauty market, competitors, and product knowledge.
Qualifications
  • Proven experience in customer service and team leadership.
  • Strong planning and organizational skills to meet sales targets.
  • Ability to collaborate within a feedback-oriented culture.
  • Experience in coaching and developing team members.
  • Exceptional leadership and communication abilities.
  • Proficient in using data to inform business strategies.
  • Familiarity with Microsoft Office Suite.
  • Willingness to work flexible hours, including weekends.

What We Offer

  • Benefits commence within your first month of employment.
  • Comprehensive onboarding process to ensure your success.
  • Training opportunities for you and your team.
  • Generous discounts on products.
  • Access to new product launches before they hit the shelves.
  • Paid volunteer days to support causes you care about.
  • Opportunities to connect with local community partners for activism.
  • Unique uniform policy that allows personal expression.
  • Commitment to providing a living wage for all team members.
  • Pathways for career advancement within the organization.
  • Supportive environment encouraging authenticity and inclusion.