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Client Experience Initiatives Lead

2 months ago

Kitchener, Ontario, Canada Equitable Full time
Client Experience Initiatives Lead

About the Role:

The Client Experience Initiatives Lead will play a pivotal role in driving business growth and operational excellence at Equitable. This role will be responsible for developing and implementing strategies to enhance client experience, improve business outcomes, and drive revenue growth.

Key Responsibilities:

  • Develop and Implement Client Experience Strategies: Design and implement initiatives to improve client satisfaction, loyalty, and retention.
  • Collaborate with Cross-Functional Teams: Work closely with sales, marketing, product, and operations teams to ensure alignment and effective execution of client experience strategies.
  • Conduct Client Feedback Analysis: Analyze client feedback and data to identify areas for improvement and develop actionable recommendations.
  • Lead Design Workshops: Facilitate human-centered design workshops to identify opportunities for improvement and develop innovative solutions.
  • Monitor and Enhance Client Experience Metrics: Develop and track key performance indicators (KPIs) to measure client experience and make data-driven decisions.
  • Provide Thought Leadership: Offer guidance and support to internal teams to ensure that client experience and business outcomes are integral to our products, solutions, and client interactions.

Requirements:

  • Client-Centric Mindset: Demonstrate a deep understanding of client needs and preferences.
  • Strategic Thinking: Develop and implement effective strategies to drive business growth and operational excellence.
  • Collaboration and Communication: Build strong relationships with cross-functional teams and communicate effectively to drive results.
  • Analytical Skills: Analyze data and feedback to identify areas for improvement and develop actionable recommendations.
  • Leadership and Change Management: Lead design workshops and facilitate change management initiatives to drive business outcomes.

What We Offer:

  • Competitive Salary and Bonus Program: Attractive compensation package with opportunities for growth and advancement.
  • Comprehensive Benefits Package: Competitive benefits, including health, dental, and vision coverage.
  • Professional Development Opportunities: Access to training, mentorship, and career development programs.
  • Collaborative Work Environment: Work with a talented and diverse team to drive business outcomes and achieve success.