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Manager of Agricultural Product Support

3 months ago


Saskatchewan, Canada Exact Match Recruitment Inc Full time

Join our team at Exact Match Recruitment Inc as we seek a dedicated Product Support Manager for a prominent player in the Construction and Agricultural Equipment sector. This full-time role focuses on ensuring dealer and customer satisfaction and success.

Key Responsibilities:

  • Improve dealer efficiency and profitability across all after-sales functions.
  • Prioritize delivering outstanding post-sales customer experiences.
  • Support dealers in enhancing warranty, parts, and service operations.
  • Evaluate dealers' NPS to uncover growth opportunities and boost overall customer satisfaction.
  • Engage regularly with customers, dealers, and participate in industry events.
  • Lead product surveys and initiatives post-sales.
  • Offer technical expertise to enhance product quality and reliability.
  • Encourage the use of digital tools for improved service and communication.
  • Specialize in Building, Mobile Services, and System Technologies.

Requirements:

  • Degree in mechanical engineering complemented by business training or experience.
  • Expertise in hydraulic, electrical systems, transmissions, and engines.
  • Familiarity with dealership parts and service operations.
  • Proven track record of meeting business plan objectives.
  • Experience in engines, agriculture, or construction equipment.
  • Excellent communication and organizational skills.
  • Self-driven with strong computer proficiency.