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Optical Retail Store Leader

2 months ago

Kitchener, Ontario, Canada EssilorLuxottica Group Full time
Store Manager Job Description

Requisition ID: 851097
Store #: LensCrafters
Position: Full-Time
Total Rewards: Benefits/Incentive Information

At EssilorLuxottica Group, we're dedicated to delivering exceptional customer experiences. As a Store Manager, you'll play a key role in driving business growth and excellence in our optical retail stores.

As a leader within our organization, you'll be responsible for integrating our brand story and ensuring flawless execution of the customer experience. You'll work closely with our team to develop and implement strategies that drive sales, customer satisfaction, and store profitability.

Key Responsibilities:

  • Customer Service: Convey a commitment to providing unsurpassed customer service through ensuring the LensCrafters' staff performs the sales and service process steps.
  • Leadership: Demonstrate the diamond service principles and service vision with all customers and patients.
  • Training and Development: Provide on-the-job training and guidance to team members, making use of company-provided programs.
  • Financial Analysis: Analyze store financial data and make recommendations regarding steps that can be implemented on the retail side of the business to improve profitability.
  • Performance Metrics: Strive to achieve 'Far Exceeds Expectations' on all targets set in the following areas:
    • NPS – Net Promoter Score
    • % Sales to Plan
    • Customer Count
    • Store Operating Profitability
    • % Saturation of Training
    • Key Performance Indicators, to include exam growth and retention
  • Staffing and Scheduling: Recruit and select high-caliber staff, forecast staffing needs through the use of the labor scheduling model, and perform administrative duties to include payroll, inventory management, and technical application.
  • Quality and Safety: Adhere to company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory, execute to guidelines LC Inventory Management System and Order tracker as a part of global POS, and conduct monthly safety inspections of store premises using self-inspection checklist.
  • Optometric Partnerships: Maximize optometric partnerships through participation and involvement in coverage, walk-in availability, in-house prescriptions, doctor detailing, co-op relationships, and maintaining a safe and fun working environment for all associates and customers.

BASIC QUALIFICATIONS:

  • High School graduate or equivalent
  • 4+ years management/supervisory experience
  • Comprehensive knowledge from operations, processes, and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Sales skills
  • Familiarity with cash register, computers, and calculators
  • Ability to manage time under aggressive deadlines

PREFERRED QUALIFICATIONS:

  • College degree or equivalent
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • LensCrafters Final Inspector Certification
  • LensCrafters Quality, Fitting, and Adjusting Program
  • Previous experience in customer service and retail
  • Knowledge of current store merchandise
  • High level of business acumen to include detailed knowledge of LC Dashboard

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.