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Commercial Lending Support Analyst

3 months ago


Toronto, Ontario, Canada BMO Full time

Position Overview:

BMO is seeking a Servicing Analyst to enhance our Commercial Lending operations.

Opportunity Highlights:

This role offers a hybrid work environment, providing flexibility while contributing to our Toronto office.

Key Responsibilities:

  • Facilitates loan servicing and oversight for corporate and commercial lending portfolios, ensuring adherence to established policies and standards.
  • Assists in the processing of intricate transactions and customer inquiries.
  • Addresses customer service challenges within defined parameters, escalating issues as necessary.
  • Supports change management initiatives, focusing on execution and sustainability.
  • Conducts routine tasks such as service requests, transactions, and inquiries in alignment with service level agreements.
  • Investigates and resolves specific customer concerns.
  • Organizes work documentation to maintain accuracy and completeness.
  • Performs administrative duties to ensure efficient unit operations, including document management.
  • Contributes to the development of tools and training aimed at achieving business objectives.
  • Integrates information from various sources to enhance processes, analysis, and reporting.
  • Collaborates to fulfill loan servicing and monitoring requests.
  • Prepares customer notifications and manages billing processes, including loan transactions and monitoring collateral.
  • Ensures proper documentation management for record-keeping.
  • Analyzes data to provide actionable insights and recommendations.
  • Works with internal and external stakeholders to achieve business goals.
  • Builds effective relationships with stakeholders to facilitate collaboration.
  • Handles complex tasks within established guidelines, including escalations from colleagues.
  • Evaluates issues and determines appropriate next steps.
  • May undertake broader responsibilities as required.

Qualifications:

  • Typically requires 2 to 3 years of relevant experience and a post-secondary degree in a related field or an equivalent combination of education and experience.
  • Good understanding of the business unit's products, services, processes, and controls.
  • Proficient in standard desktop applications and departmental systems.
  • Strong prioritization and multitasking abilities in a dynamic environment.
  • Awareness of risk and regulatory requirements relevant to the business unit.
  • Effective verbal and written communication skills.
  • Strong organizational and collaborative skills.
  • Good analytical and problem-solving capabilities.

Compensation and Benefits:

Competitive salary structure with additional performance-based incentives and comprehensive benefits, including health insurance, tuition reimbursement, and retirement savings plans.

Company Commitment:

BMO is dedicated to fostering an inclusive and accessible workplace, valuing diverse perspectives and experiences. We provide accommodations upon request for candidates participating in the selection process.