Retail Product Specialist

4 weeks ago

Kelowna, British Columbia, Canada Arc'teryx Full time
Your Role at ARC'TERYX: As a key representative of our brand on the retail floor, you will create memorable experiences for our guests. Your enthusiasm for our products drives our brand's growth as we pursue ambitious goals both in-store and within our communities. You have a deep passion for the outdoors and take every opportunity to engage with our products in real-world settings. You prioritize your relationship with nature and encourage others to do the same. By sharing your extensive product knowledge, you provide tailored recommendations that align with guests' interests and needs. You are committed to your personal and professional growth while celebrating the successes of your colleagues. Together, we strive to build a better world.

As a Retail Product Specialist at Arc'teryx, your responsibilities will include:

Delivering an exceptional brand experience by sharing in-depth product knowledge and assisting with customer inquiries. Developing a comprehensive understanding of our products and integrating this knowledge into guest interactions authentically. Acting as a brand ambassador for Arc'teryx, both in-store and within the community. Pursuing your passions both inside and outside the store with the support of your team. Collaborating with store leadership on projects and brand initiatives to enhance the guest experience. Providing insights on merchandising and the in-store experience to drive sales. Maintaining a cooperative and open relationship with your team and store management. Assisting with various store tasks as directed by the leadership team. Handling store communications, including phone calls and emails, as needed. Utilizing the Point-of-Sale system to accurately process transactions, including warranties and returns. Receiving and unpacking inventory as required.

Are you the right fit for this role?

You are dedicated to providing outstanding customer service. You enjoy a fun work environment and take responsibility for your role. You are self-driven and excel at problem-solving. You adapt well to changing circumstances. You balance independence with teamwork effectively. You encourage innovative thinking and continuous improvement. You pursue the best solutions with a strong commitment to integrity. Your enthusiasm for your work is matched by your love for outdoor activities.

Expectations:

All employees must be available to work during peak retail periods. You will be accountable for fulfilling all responsibilities outlined in the Product Guide Role and Responsibilities document. Under the guidance of store leadership, you will complete additional projects and tasks as required.

Availability Requirements:

You must be available for a minimum of one opening, one closing, and one weekend shift each week. Your availability should align with the business needs, which may change at the discretion of store management. Full-Time – hours per week (5 days per week). Part-Time – hours per week (2-4 days per week).

Compensation:

A reasonable estimate of the pay range is CAD$ - CAD$ at the time of this posting. Individual pay is determined by factors such as job-related skills, relevant experience, education, and training. Please note that the range details reflect base pay only and do not include our competitive bonus program and benefits.

Equal Opportunity: Arc'teryx is committed to fostering a culture of inclusivity where all voices are heard, and values are respected. We embrace the uniqueness of our applicants, employees, and guests, ensuring a safe space fueled by curiosity and acceptance. Inclusion is integral to our core values and enhances our business. Design your Purpose. Live our Values. DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration. COMMIT. Set and deliver on bold objectives as we collectively raise the bar. LIVE IT. Deepen your connection to nature and live your most purposeful life. LEAVE IT BETTER. Create a better world, together.

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