Client Implementation Specialist

1 month ago

Richmond Hill, Ontario, Canada Paymentus Holdings Inc. Full time
Job Title: Client Implementation Specialist

The Client Implementation Specialist plays a crucial role in ensuring the successful implementation of client projects. This position works closely with the Project Manager to coordinate and execute technical aspects of small to medium-scale projects.

Key Responsibilities:
  • Design and implement best practices to ensure client requirements are met in terms of solution functionality, application architecture, security, and third-party solution integrations.
  • Actively listen to clients to understand their complex business requirements for multiple client implementations.
  • Support clients during user acceptance testing, through launch and post-implementation stabilization. Participate in triage activities to identify root cause and recommend corrective measures to resolve issues.
  • Collaborate with development and dev-ops teams to influence, design, and validate solutions.
  • Stay up-to-date on technical skills and product knowledge.
  • Assist on special projects as assigned, including ongoing ownership of stretch assignments.
Requirements:
  • 1-2 years of experience in implementing web-based solutions for clients.
  • Strong knowledge of programming languages such as Java and Node.js, with a preference for Linux.
  • Excellent problem-solving skills, with the ability to analyze information and make independent decisions quickly and effectively.
  • Client-focused with strong attention to detail.
  • Results-driven, with a commitment to taking ownership of issue resolution.
  • Good written and verbal communication skills, with the ability to interface effectively with management, peers, and clients.
  • Background in the Payments, Banking, E-Commerce, Finance, and/or Utility industries is helpful but not required.
Work Environment:

This is a full-time position, working Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand. Travel to customer sites may be required, with an estimated 10-15% of time spent on travel.

Equal Employment Opportunity:

Paymentus Holdings Inc. is an equal opportunity employer, committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances.

We recognize and support our obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation.

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