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Food Service Supervisor

2 months ago

St Catharines, Ontario, Canada Farm Boy Full time

About the Role

We are seeking a highly skilled and motivated Food Service Supervisor to join our team at Farm Boy. As a key member of our department, you will be responsible for assisting the Department Manager in achieving company, store, and department goals.

Key Responsibilities

  • Provide exceptional customer service and support Farm Boy's vision of delivering the best fresh shopping experience.
  • Supervise department staff and provide floor support, including delegating tasks, breaks, and ensuring readiness for business.
  • Complete daily 2x2's for the department and ensure quality standards are met.
  • Prepare, package, price, and rotate food products in accordance with established quality standards.
  • Assist with the training of new team members and provide coaching while maintaining confidentiality and trust.
  • Conduct department service assessments and receive and accurately store department orders.
  • Review and verify department invoices for accuracy and reset the department for the closing team.
  • Effectively communicate corporate and department information, changes, and updates to team members.
  • Have a passion for food and knowledgeably handle customer questions or comments confidently.
  • Utilize Farm Boy Service Standards to welcome, greet, and offer customer assistance as required.

Requirements

  • Typically requires partial completion of a post-secondary program, plus a minimum of 1 year of progressively responsible experience in a similar role, or an equivalent combination of education and experience.
  • Superior customer service, organizational, and interpersonal skills.
  • Clear and effective communication style, both written and oral.
  • Ability to work with little supervision with a high standard for quality, attention to detail, and cleanliness.
  • Good judgment and decision-making abilities.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English and French is considered an asset.

Work Environment

  • Required to stand for long periods of time during shift.
  • Required to lift, carry, or handle heavy objects.
  • May be required to perform repetitive and/or precise hand/finger movements.
  • Required to adapt to temperature changes on occasion.