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Senior Solutions Consultant
2 months ago
We are seeking a highly skilled and experienced Senior Solutions Consultant to join our team at Zendesk, Inc. As a Senior Solutions Consultant, you will play a critical role in driving customer happiness by proactively managing and delivering technical information to our customers.
Key Responsibilities- Develop and maintain strong technical relationships with our customers to understand their business needs and provide tailored solutions.
- Work closely with Sales, Marketing, and Product Managers to ensure seamless communication and collaboration across teams.
- Take ownership of the prime technical relationship with our prospects to drive customer satisfaction and loyalty.
- Provide expert technical guidance and support to our customers, including scoping, managing, and executing customer pilots and proofs of concept.
- Stay up-to-date with industry trends and emerging technologies to ensure our customers receive the best possible solutions.
- 5+ years of experience in Mid Market/Enterprise software selling, with a proven track record of success.
- Excellent interpersonal, communication, persuasion, presentation, and writing skills.
- Experience mapping RFI/RFP requirements to software solutions and scoping, managing, and executing customer pilots and proofs of concept.
- Knowledge of web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
- Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
- Outstanding solution scoping abilities, using our existing solution and influencing new product development.
- Obvious passion and focus on developing interpersonal relationships.
- Bachelor's degree or equivalent experience is a must; graduate degree is a plus.
- Must be willing to travel.
- Contact Center Experience
- Specific vertical industry expertise (e.g. Retail, Financial Services)
- Previous consulting experience implementing enterprise-class software solutions.
- In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management.
- Experience developing or selling Artificial Intelligence solutions.
The US annualized OTE (On Target Earnings) range for this position is $138,000.00-$206,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives.
About ZendeskZendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
