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Manufacturing Customer Service Specialist

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Belleville, Ontario, Canada Kennametal, Inc. Full time

{"Job Title": "Customer Service Representative for Manufacturing", "Company": "Kennametal, Inc.", "Location": "Belleville, ON", "Job Summary": "As a key member of our customer service team, you will provide exceptional support to our customers, ensuring their needs are met and exceeded. Your primary focus will be on order management, customer inquiries, and resolving issues in a timely and professional manner.", "Key Responsibilities": ["Provide new and existing customers with top-notch service, addressing billing inquiries, service requests, and directing customers to resolution.", "Offer customer services related to sales, sales promotions, and communications, ensuring seamless interactions.", "Resolve customer inquiries and complaints fairly and effectively, providing timely responses via various channels and maintaining metrics goals.", "Setup customer accounts in CRM and SAP, collaborating with other teams to ensure accurate reporting and functionality.", "Examine documents, working closely with various departments to ensure material flow through processes.", "Enter orders in SAP, attach documents, and send acknowledgments.", "Respond to customer requests via phone or email.", "Maintain customer web-based interfaces, including portals for order retrieval, acknowledgments, and uploading invoices.", "Manage scheduling agreements and quantity contracts.", "Collaborate with accounting to resolve receivable issues.", "Track and entry of customer complaints.", "Provide overall support for sales and plant operations.", "Manage stocking agreements and consignment agreements, subject to certain facilities.", "Implement KANBAN."]}