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3 months ago
Patient Appointment Coordinator
PHSA
Role Overview
As a Patient Appointment Coordinator, you will play a crucial role in managing patient appointments within a dynamic healthcare environment. Your responsibilities will include:
- Efficiently utilizing a computerized scheduling system to arrange and confirm patient appointments, including complex interdisciplinary bookings, while ensuring alignment with patient and departmental needs.
- Welcoming patients upon arrival and accurately registering them in the scheduling system.
- Verifying and updating patient demographic information to ensure completeness and accuracy, and notifying the relevant healthcare professionals of patient arrivals.
- Performing various clerical tasks such as answering phone calls, addressing inquiries, retrieving patient files, and providing assistance to patients and families.
- Organizing and maintaining client charts by adhering to established procedures and ensuring all documentation is accurately filed. This includes contacting physicians' offices or hospitals to gather necessary client information.
- Handling referral processes by collecting additional information, entering data, and managing related paperwork.
- Scheduling new referrals based on established guidelines and collaborating with healthcare providers to ensure appropriate scheduling based on clinical needs.
Qualifications and Skills
To be successful in this role, you will need:
- Completion of Grade 12 education.
- A minimum of two years of recent experience in a similar role, or an equivalent combination of education and training.
Additionally, you should possess:
- Proficiency in keyboarding and familiarity with medical terminology.
- Strong verbal and written communication skills.
- Effective interpersonal skills to engage with others.
- Excellent organizational abilities.
- Capability to operate relevant equipment.
- Physical ability to perform the duties associated with the position.
- A commitment to understanding and supporting Indigenous reconciliation efforts and cultural safety.
Benefits of Joining PHSA
At PHSA, we prioritize the well-being of our employees, recognizing that their contributions are vital to providing exceptional patient care. We offer:
- Opportunities for professional growth and development through extensive training programs.
- A comprehensive benefits package, including a pension plan and wellness resources.
- Generous vacation entitlement and annual statutory holidays.
- Flexible work options to support work-life balance.
- Access to a premium discount program for various services and products.
About PHSA
PHSA is dedicated to enhancing the health of individuals and families through a wide range of services, research, and education. We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve, and we encourage all qualified individuals to apply.
Reconciliation is a shared responsibility, and we are committed to working collaboratively with Indigenous Peoples to create a sustainable path toward lasting change.
