Business Analyst

4 weeks ago

Calgary, Alberta, Canada Acera Insurance Full time

About the Role

We are seeking a highly skilled Business Analyst to join our team at Acera Insurance. As a Business Analyst, you will play a key role in driving business improvements and optimizing processes across our organization.

Key Responsibilities

  • Gather and analyze business requirements from stakeholders to understand their needs and objectives.
  • Conduct detailed analysis of business processes and workflows to identify areas for improvement and optimization.
  • Collaborate with various operational teams to understand technical solutions and align them with business needs.
  • Create workflows to meet the business requirements.
  • Assist with planning, coordinating and managing projects to meet business needs.
  • Develop and deliver training programs and materials to staff on new processes, systems, and tools.
  • Provide ongoing support and guidance to staff to ensure they are proficient with new technologies and processes.
  • Conduct post-implementation reviews to gather feedback and identify areas for further improvement.

Requirements

  • Proven experience as a Business Analyst, Project Manager or Learning & Development specialist, preferably within the insurance brokerage industry.
  • Experience working with software such as Applied Epic and Salesforce
  • Experience in project management with a strong understanding of project management methodologies and tools.
  • Excellent analytical and problem-solving skills, with the ability to drive business improvements
  • Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
  • Proficiency in business analysis tools and software (e.g., Microsoft Visio, Excel, Power BI).
  • Experience in developing and delivering training programs.

About Acera Insurance

Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across Alberta, British Columbia, Ontario, and the Yukon, and $1 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people's strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

What We Offer

We offer a dynamic and inclusive work environment, with opportunities for professional growth and development. Our employee owners have a vested interest in our success and are empowered to take ownership of their work. We are committed to all forms of diversity in the workplace and welcome applications from qualified individuals.

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