Customer Experience Associate

1 month ago

PointeClaire, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Provide personalized customer service and support to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Process a variety of financial transactions, including deposits, withdrawals, and bill payments, ensuring accuracy and efficiency.
  • Assist clients with opening new accounts, applying for loans, and other financial services, providing guidance and support throughout the process.
  • Work collaboratively with colleagues to achieve business objectives, share knowledge and best practices, and contribute to a positive and inclusive work environment.
  • Stay up-to-date with product and service offerings, as well as industry trends and developments, to provide informed and expert advice to clients.
Requirements
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • 1+ years of relevant customer service experience, preferably in a financial services environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
What We Offer

We offer a competitive compensation package, including a base salary, variable compensation, and a comprehensive benefits program. Our Total Rewards package reflects our commitment to supporting the well-being and success of our colleagues, both personally and professionally.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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