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Tow Truck Driver

2 months ago

Winnipeg, Manitoba, Canada CAA Club Group PreviewEnvironment Full time
About the Role

We are seeking a highly skilled and experienced Tow Truck Driver to join our Emergency Road Service team at CAA Club Group. As a Tow Truck Driver, you will be responsible for attending emergency road service calls, providing assistance to members, and ensuring their safety on the road.

Key Responsibilities
  • Operate and drive CAA ERS Fleet Vehicles in accordance with the Manitoba Highway Traffic Act and CAA established Manitoba Fleet Procedures.
  • Attend ERS Service calls, including battery boosting, flat tires, lockouts, gas, extrication, and tows, according to established CCG Towing and Service Procedures.
  • Greet members, check membership and driver's license data, and communicate effectively to understand problems and explain policies.
  • Assess breakdown scenes for safety and probable workable assessment.
  • Accurately diagnose battery condition, charging system output, and any electrical drain that may hamper the operation of the member's vehicle.
  • Work within basic troubleshooting and quick-fix guidelines to achieve a 'Go or Tow' assessment.
  • Perform repairs to allow the member to drive safely to a repair facility when appropriate.
  • Represent CCG in a positive way while on duty, dealing respectfully with the general motoring public, pedestrians, cyclists, and members.
  • Answer member and general client questions relating to their ERS Benefits and general CCG products and services.
  • Use MDC terminal to receive and respond to ERS calls sent by CCG dispatchers.
  • Report traffic accidents and suspicious motoring activities when witnessed to CCG dispatchers.
  • Maintain a safe working environment by keeping alert, reporting safety issues to supervisors, and wearing all Personal Protective Equipment (PPE) required to complete duties as assigned.
  • Promote all areas of CAA, including Home & Property Insurance, Show Your Card & Save programs, Battery Assist, Locksmiths, and Immobilizer programs.
Requirements
  • Mechanical aptitude.
  • Previous experience dealing with customers and providing quality customer service.
  • Knowledge of the city of Winnipeg and rural geography of Manitoba.
  • Previous experience operating a tow truck or other heavy equipment.
  • Basic computer and keyboarding skills.
  • Current Provincial Driver's License with no more than 4 demerits.