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Retail Operations Supervisor
3 months ago
The Retail Operations Supervisor at V Mart Convenience plays a crucial role in ensuring the smooth functioning of our retail environment. This position requires a proactive individual who can effectively manage staff and operations to enhance customer satisfaction and drive sales.
Key Responsibilities- Staff Supervision: Oversee and guide a diverse team, including apprentices and volunteers, ensuring optimal performance and engagement.
- Task Assignment: Allocate duties to sales personnel to maximize efficiency and productivity.
- Recruitment and Training: Facilitate the hiring process and provide training opportunities for new staff members.
- Course Instruction: Conduct professional development sessions to enhance team skills.
- Financial Authorization: Approve payments and manage cash transactions.
- Exhibit Management: Collaborate with designers to create engaging displays for various retail and exhibition settings.
- Inventory Management: Maintain and organize stock levels, ensuring product availability.
- Sales Reporting: Prepare detailed reports on sales performance and staffing issues.
- Issue Resolution: Address customer inquiries and complaints promptly and effectively.
- Work Scheduling: Develop and implement staff schedules to meet operational needs.
- Payroll Oversight: Manage payroll processes and conduct performance evaluations.
This role is set in a fast-paced retail environment that requires the ability to work under pressure while maintaining attention to detail. The position involves a combination of sitting, standing, and walking throughout the workday.
Qualifications- Education: Secondary (high) school graduation certificate is required.
- Experience: A minimum of 1 to less than 7 months in a similar role is preferred.
- Language: Proficiency in English is essential.
- Work Hours: Availability for 32 to 35 hours per week.
The ideal candidate will possess strong interpersonal skills, excellent communication abilities, and a client-focused mindset. Reliability, organization, and the ability to exercise good judgment are essential for success in this role.
