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Enrollment Services Associate

3 months ago


Halifax, Nova Scotia, Canada Saint Mary's University Full time

Overview

The Role

The Enrollment Services Associate plays a vital role in facilitating student access to educational resources and services. This position is integral to ensuring a seamless experience for prospective and current students as they navigate their academic journey.

Key Responsibilities

Under the supervision of the Director of the Service Centre, the Enrollment Services Associate will:

Address inquiries and provide assistance to students, university personnel, and the public, ensuring high-quality service and accurate information regarding admissions, registration, financial aid (including scholarships and loans), and academic policies. Support the maintenance of students' academic and financial records. Process various forms of payment, including handling currency conversion, invoicing for sponsored students, and monitoring payment arrangements while assisting students in understanding payment options and emergency funding resources. Serve as the initial point of contact for new students, fostering an environment of effective, friendly, and reliable service, with a strong emphasis on problem-solving.

Qualifications

To excel in the role of Enrollment Services Associate, candidates should possess:

A high school diploma plus two years of university education or a two-year diploma in Administration or Business. A minimum of two years of relevant experience. Proficiency in MS Office applications, including Windows, Word, and Excel. Strong organizational and time management skills. Excellent customer service abilities. Experience in an academic setting is preferred. Familiarity with SCT Banner is an asset.

Application Process

Interested candidates are encouraged to apply through the online application system. Applications should include:

A resume A cover letter Three professional references

Please note that late applications may not be considered. Only candidates selected for an interview will be contacted.

At Saint Mary's University, we value equity and diversity as essential components of excellence and community enrichment. We encourage all qualified candidates to apply, with a preference for those who self-identify as members of underrepresented groups. Accommodations are available during the recruitment process upon request.