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Store Operations Director

3 months ago

Campbell River, British Columbia, Canada Staples Canada Full time

About Us

At Staples Canada, we are committed to fostering a vibrant and inclusive workplace where our employees can thrive. We believe in empowering our team members to inspire our customers and contribute positively to the communities we serve.

Your Role

As the Store Operations Director, you will play a pivotal role in cultivating a customer-focused environment that promotes collaboration and innovation. Your leadership will be essential in guiding our associates and enhancing the overall customer experience, while also driving financial performance and operational efficiency.

Key Responsibilities

  1. Lead and shape a customer-centric culture within the store.
  2. Build and maintain strong community relationships to enhance customer satisfaction.
  3. Drive sales growth through referral-based business initiatives.
  4. Develop and implement strategies for our SolutionShop services, including printing and digital marketing.
  5. Encourage and motivate the team to pursue referral-based business opportunities.
  6. Provide effective leadership through recruitment, onboarding, coaching, and ongoing development of team members.
  7. Oversee financial performance and operational metrics to ensure cost management.
  8. Ensure compliance with all operational standards and regulations.
  9. Implement asset protection measures and uphold privacy standards.
  10. Engage in district and regional initiatives to enhance leadership skills.
  11. Embrace change and lead communication efforts to facilitate successful transitions.
  12. Foster a culture of continuous learning and talent development.
  13. Maintain a safe and clean work environment, prioritizing the well-being of associates and customers.

Qualifications

Essential Skills and Experience

  1. A minimum of 5 years in Retail Management, preferably in a customer experience-focused role.
  2. Demonstrated success in achieving customer service excellence and driving sales while fostering a positive team environment.
  3. Strong focus on community engagement and partnership building.
  4. Exceptional communication skills with the ability to inspire and lead a diverse team.
  5. Proficiency with technology and digital tools.
  6. A dynamic and engaging leader who is approachable and passionate about customer service.
  7. Curiosity and a proactive approach to problem-solving.

What We Offer

  1. Employee discounts.
  2. Comprehensive health and dental benefits.
  3. Retirement savings plans.
  4. Performance-based bonuses.
  5. Opportunities for professional development.
  6. And additional perks...

Additional Information

  1. This position involves working in a retail environment with physical demands, including walking for extended periods.
  2. Flexibility to work various shifts, including evenings and weekends, is required.

Staples Canada is an equal opportunity employer dedicated to diversity and inclusion. We encourage applications from all qualified individuals, including those with disabilities. Accommodations are available upon request throughout the recruitment process.