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Product Specialist
2 months ago
We are seeking a highly motivated and results-driven Product Specialist to join our team at OpenRoad Auto Group. As a Product Specialist, you will play a key role in providing exceptional customer service and driving sales growth by promoting our wide range of automotive products.
Key Responsibilities- Customer Service: Provide exceptional customer service by determining each prospective client's vehicle needs and preferences.
- Sales and Marketing: Promote new business and contribute to the company's customer base by seeking new customers through prospecting and referral networks.
- Product Knowledge: Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment.
- Closing Techniques: Use effective closing techniques to secure sales and meet productivity goals.
- Customer Delivery: Deliver new and pre-owned vehicles to customers and ensure they understand the vehicle's operating features, warranty, and paperwork.
- Service Department Introduction: Introduce customers to Service Department personnel to emphasize the quality and efficiency of our service operations.
- Goal Setting: Set goals for each month's productivity and plan how to reach those objectives.
- Dealership Processes: Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating.
- Interpersonal Skills: Good interpersonal skills and ability to communicate with others while maintaining a high level of professionalism.
- Computer Skills: Strong computer skills, including internet and MS Office, with the ability to maintain records using a computerized system.
- Negotiation Skills: Effective negotiation skills and ability to make sound decisions in a manner consistent with the essential job functions.
- Licenses and Certifications: A Current VSA MDC License and a valid British Columbia Driver's License with a good driving record.
OpenRoad Auto Group is one of the largest and fastest-growing automotive retail groups in the country, representing 20 automotive brands across 25 locations. We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.
