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Digital Content Management Specialist

2 months ago

Kitchener, Ontario, Canada Cineplex Full time
Job Summary

Cineplex is seeking a highly organized and detail-oriented Content Operations Coordinator to join our team. As a Content Operations Coordinator, you will be responsible for managing content needs across our clients, working collaboratively with various teams to deliver day-to-day content scheduling and updates.

Key Responsibilities
  • Content Management
    • Develop strong relationships and work closely with our Account Management, Creative, Support and Project Management teams.
    • Plan and accurately traffic content for multiple clients.
    • Coordinate with internal teams through the life cycle of projects, as a key stakeholder of content-related items.
    • Communicate with clients on an as-needed basis.
    • Ensure content and network readiness for new installations.
    • Document all day-to-day details as client content needs evolve.
    • Scope effort for small to medium-sized projects.
    • Perform quality assurance of all content files, including playback validation and programming verification ahead of network distribution.
    • Respond timely to day-to-day content inquiries to meet SLA agreements.
  • Data & Network Management
    • Accurately track, input, and maintain business knowledge information for client networks and individual locations.
    • Manage pricing and calorie information as needed.
    • Host mass data changes across small and large networks.
    • Peer review and approve changes.
    • Assist Content Delivery Managers to perform QA processes and validation of all new platforms and special projects.
  • Troubleshooting in-field escalations
    • First line of triage for content ticket escalation.
    • Work with CSD and Dev Ops through escalations.
    • Communicate resolution and root cause to internal managers.
Requirements
  • University or College Degree in a relevant discipline.
  • 1-3 years of experience in a similar role at an advertising agency, digital marketing, and/or media agency.
  • Knowledge of digital signage, experiential, and/or digital marketing, digital media, or media sales would be considered an asset.
Skills and Abilities
  • Sense of urgency and ability to handle and prioritize multiple projects with ease.
  • Strong problem-solving and troubleshooting skills.
  • Effective written, oral, and presentation skills.
  • Proactive, motivated, and resourceful individual.
  • Detail-oriented and aptitude for technology.
  • Open to after-hours work, if needed, for new client experience launches.
  • Moderate to advanced skills in Microsoft Excel and Microsoft PowerPoint is an asset.