Executive Director

2 weeks ago

Edmonton, Alberta, Canada CARSTAR Canada Partnership, LP. Full time
Job Summary

The Executive Director is responsible for the overall success of the CARSTAR Canada Partnership, LP. facility. This individual will manage all aspects of the business, from associates to product used in the work process. The Executive Director must possess strong management abilities and expertise in the auto body trade.

Key Responsibilities
  • Manage and report the profitability of the facility on a monthly basis
  • Review the profit and loss statement with staff to ensure a common goal is being worked towards
  • Determine and correct financial areas of concern for the facility
  • Regularly evaluate business performance by monitoring estimates written, closing ratio, gross profit margin of jobs completed, overhead budget, and net profit
Establish and Meet Financial Goals
  • Establish company long-term and short-term goals to ensure business direction is met
  • Establish and monitor company profit goals that reflect a standard overall gross profit and performance in other areas
  • Establish company closing ratios and standards to ensure steps are taken to proactively pursue sales goals
  • Establish estimate and sales targets using identified profit goals and closing ratio targets as a basis
  • Establish and monitor profit margins and gross sales targets for production
  • Establish and monitor overhead budget that will not exceed identified percentage of total sales and reflects controlled operating expenses
Day-to-Day Operations
  • Review closed repair orders for quality, reporting, and management issues
  • Participate in monthly business group meetings and share ideas on how the group can work better together to reach company goals
  • Maintain local licenses and permits required to operate the business
  • Provide backup for administrative associates and ensure administrative tasks are distributed with regard to staff skills
  • Monitor store quality by continually inspecting and observing methods of repair in progress
Human Resources and Safety
  • Responsible for the hiring, training, development, corrective action, and termination of all associates of the facility
  • Hold daily, weekly, monthly store meetings to train and inform associates of upcoming events and projects
  • Resolve all complaints and disputes tied to the facility, including associate disputes and customer-related disputes
  • Ensure all associates receive required safety training as part of their orientation process
  • Identify, establish, and monitor standards for departmental performance; review departmental profitability reports each day to set corrective action for substandard work and low performance areas
  • Evaluate employees on an ongoing basis to identify and assist low performers and improve entire staff; implement yearly performance appraisal process, set goals for improvement, and offer training opportunities
  • Maintain all Canadian safety standards
Customer Service
  • Produce customer satisfaction index (CSI) that meets or exceeds established standards and follow up on substandard CSI cards
  • Set company standards of excellence by continually striving to improve levels of customer service and satisfaction, insurance company relationships, sales, and promotional efforts
Experience and Skill Requirements
  • Bachelor's degree or equivalent experience in management or the industry
  • Functional/Technical Knowledge
    • Management software (Mitchell and/or Summit) – advanced
    • Microsoft Office software (Word, Excel, Outlook) – intermediate
    • Estimating software (Audatex and/or Mitchell) – intermediate
    • Business math skills
    • ICAR
    • WHMIS
    • First aid
    • Ability to work independently without close supervision
    • Flexible and adaptable to constant change
    • Strong tact and diplomacy; ability to interact with all levels of personnel
    • Highly organized; ability to handle multiple concurrent assignments
    • Ability to prioritize, organize, and plan work under own initiative
    • Negotiating skills and handling of confidential information
    • Strong communication skills (reading, writing, speaking, listening)
    • Ability to travel when necessary
    • Developed reasoning and problem-solving skills
    Occupational Qualifications
    • General physical skills (carrying, lifting – 60 lbs, squatting, kneeling, pushing, standing, sitting, walking, reaching)
    • Repetitive motion
    • Driving, must have a valid license

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