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Hotel Operations Specialist

2 months ago

Kelowna, British Columbia, Canada Argus Properties Full time

Job Summary:

The Night Auditor is a key member of the Front Office Team at Argus Properties, responsible for the overnight operations of the hotel. This role involves verifying the accuracy of guest accounts, balancing charges and revenues, and assisting with all aspects of guest services.

Key Responsibilities:

  • Verify guest accounts and balance charges and revenues
  • Assist with guest services, including check-ins and check-outs
  • Process payments and handle cash and credit transactions
  • Review and reconcile front desk cash drops
  • Prepare the hotel for the next day's operations
  • Anticipate and resolve guest issues and concerns
  • Collaborate with the Front Office Team to ensure seamless guest experiences
  • Maintain accurate records and reports
  • Perform other duties as assigned by management

Requirements:

  • 1+ years of experience in a similar role
  • High school diploma or equivalent
  • First Aid certification an asset
  • Previous hotel and accounting experience an asset
  • Excellent communication and interpersonal skills
  • Ability to work flexible shifts, including evenings, weekends, and holidays
  • Proficiency in Microsoft Word and Excel
  • Competent level of computer proficiency

What We Offer:

  • Temporary Shared Staff Accommodation
  • Extended Health and Dental Benefits
  • Employee and Family Assistance Program
  • Employee discounts on accommodations, dining, and marina at our properties
  • An excellent work environment, with a focus on staff recognition and teambuilding
  • Room for growth and development