Software Support Engineer

3 weeks ago

Kitchener, Ontario, Canada Brock Solutions Full time

About Brock Solutions

Brock Solutions is a leading provider of engineering solutions and professional services, specializing in the design, development, and implementation of real-time operational systems for diverse industries worldwide. Our expertise spans areas such as industrial automation, machine learning, IIoT, cybersecurity, AI, robotics, and more.

What We Offer

As a Software Support Developer at Brock Solutions, you'll be part of a dynamic team of experienced professionals. You'll contribute to the entire software development lifecycle, working on challenging projects that make a real impact. Our employee-owned company culture fosters collaboration, innovation, and continuous growth. We offer competitive compensation, comprehensive benefits, and opportunities for professional development.

Why Choose Brock Solutions?

  • Competitive Compensation Package
  • Profit Sharing
  • Extended Health Benefits
  • Continuous Career Growth
  • Flexible Working Hours
  • Company Events and Celebrations
  • Travel Opportunities

Your Role as a Software Support Developer

In this role, you'll provide Level 3 technical support to our airport and airline clients, resolving complex issues related to their Baggage Handling Systems. You'll collaborate with Level 2 service technicians, conduct root cause analysis, develop software patches, and maintain our automated testing and deployment tools.

Responsibilities:

  • Provide expert technical support for Baggage Handling Systems.
  • Assist Level 2 technicians with troubleshooting complex issues.
  • Conduct in-depth root cause analysis of software defects.
  • Develop, test, and deploy software patches.
  • Maintain and improve our automated testing and deployment tools.
  • Collaborate with cross-functional teams to enhance products and processes.

Qualifications:

  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving abilities.
  • Experience with an object-oriented programming language (C# preferred, Java, C++, or others acceptable).
  • Proficiency in SQL and database management.
  • Knowledge of Flyway, PowerShell, Azure DevOps, and JavaScript is an asset.
  • Ability to work flexible hours, including nights and weekends.

Desired Skills and Experience:

  • Bachelor's degree in Systems Engineering, Software Engineering, Computer Science, or a related field.
  • 1-3 years of relevant experience (co-op considered). Recent graduates within the last 3 years are encouraged to apply. Please submit an unofficial transcript if applicable.

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