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IT Support Team Leader

3 months ago

Woodstock, Ontario, Canada Forvan Technology Services Full time
Position Overview

As a Technical Support Supervisor at Forvan Technology Services, you will play a crucial role in overseeing the technical support team. Your expertise will ensure that our clients receive top-notch assistance with their IT needs.

Key Responsibilities
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: Bachelor's degree
  • Experience: Minimum of 5 years in a related field or equivalent experience
Work Environment
  • Consulting firm
  • Private sector organization
  • Software testing and evaluation
Core Duties
  • Facilitate access to computer networks for users
  • Monitor and report on the efficiency of computer systems and networks
  • Assist users facing technical challenges with their computers
  • Research and implement solutions by consulting user manuals and technical documentation
  • Provide training and guidance to users based on identified issues
  • Maintain a comprehensive log of problems and solutions for reference by other support analysts
  • Engage in the redesign of applications and software
  • Supervise a team of technical support personnel
  • Deliver business systems, network, and Internet support to users
  • Set up and configure equipment for employee use, ensuring proper installation of necessary software and hardware
  • Conduct backup and recovery operations for web servers
  • Deliver exceptional customer service
  • Manage and resolve incidents effectively
Team Leadership

Supervision of a team comprising 3-4 technical support staff.

Technical Expertise
  • Proficient in ITIL principles
  • Knowledgeable in mainframe systems
  • Familiar with iOS and MAC operating systems
  • Experienced with Unix environments
  • Understanding of device drivers and networking software
  • Skilled in networking hardware and security
  • Proficient in intranet and internet technologies
  • Experienced with server management and desktop applications
  • Familiar with various software including security, multimedia, and project management tools
  • Knowledgeable in database management and web development software
Specialization Areas
  • Project management
  • System integration
  • Cybersecurity
Work Conditions
  • Fast-paced and dynamic environment
  • Ability to work under pressure and meet tight deadlines
  • Repetitive tasks may be required
  • Physical demands include manual dexterity and the ability to handle heavy loads
Personal Attributes
  • Detail-oriented and accurate
  • Client-focused with strong interpersonal skills
  • Excellent verbal and written communication abilities
  • Proactive and organized
  • Team-oriented with the capacity to multitask
  • Strong time management skills and integrity
Benefits
  • Comprehensive dental and health care plans
  • Financial support for commuting expenses
  • Free parking available
  • Employer-sponsored training and development opportunities