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Technical Support Specialist

2 months ago

Trail, Canada fortisBC Full time
Technical Analyst Position Overview

FortisBC is seeking a skilled Technical Analyst to provide technical support to our end users. This role is responsible for providing frontline technical support, completing departmental helpdesk functions, and troubleshooting end-user issues.

Key Responsibilities:
  • Provide technical support to end users, including desktop computing, mobile computing, and network infrastructure
  • Complete departmental helpdesk functions, including problem receiving, recording, and tracking
  • Action technology service requests and troubleshoot end-user issues
  • Provide support and tracking for mobile and smart devices
  • Complete upgrades, installations, and preventive maintenance tasks
  • Repair computer software and/or hardware and work with external vendors to obtain repairs when necessary
  • Liaise with senior support on behalf of clients
  • Deploy device images and software packages
  • Acquire quotes and procurement of necessary hardware and software
  • Set-up/receive/deliver PC equipment, recycle of excess surplus equipment
  • Record software and hardware asset modifications
  • Maintain up-to-date knowledge of the company's computer systems
  • Estimate/complete a series of tasks required for a minor project
Requirements:
  • 2-year Diploma in Computer or Electronics Technology, Computer Science, or related field
  • Minimum 2 years' experience in related work experience
  • Familiar with current operating systems applicable to the job
  • Familiar with imaging processes
  • Familiar with software deployment
  • Maintaining business contacts with suppliers, service reps, and other businesses
  • Familiar with Windows Server-based network environment, including user maintenance, scheduling, printer configuration, remote connectivity, etc.
  • Familiar with Microsoft Office applications, collaboration, and communication systems
  • Knowledge of peripherals and network-attached devices, including but not limited to printers, scanners, plotters, cameras, mobile, and smart devices
  • Valid Class 5 British Columbia Driver's license
What You Need to Know:
  • This role is covered under the FortisBC/MoveUP Collective Agreement
  • If you are a MoveUP employee covered by LOU 42 and are the successful candidate, you may remain in LOU 42
  • Prior to the interview, Talent Acquisition will conduct a full employee general record review

FortisBC is committed to a safe and inclusive culture where each of us can connect, belong, and grow. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.