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Licensing Education Coordinator

2 months ago

Burnaby, British Columbia, Canada BC Housing Full time

Job Summary

The Licensing Education & Training Coordinator is a key role within BC Housing, responsible for administering the Continuing Professional Development (CPD) program for builders. This position requires strong communication and organizational skills, as well as the ability to interpret and apply legislation and policies.

Key Responsibilities

  • Administer the CPD program for builders, including liaising with education providers and drafting communication materials.
  • Assess and recommend approval for complex applications for new builder licenses, builder license renewals, and owner-builder authorizations.
  • Recommend equivalent education, experience, and training to meet CPD requirements.
  • Conduct audits on CPD requirements for license renewal.

Requirements

  • Diploma in business administration or other relevant discipline.
  • Courses or training in customer service and/or qualifications assessment.
  • Sound experience reviewing and processing applications within a regulatory/compliance environment.
  • Or an equivalent combination of education, training, and experience acceptable to the employer.

Desirable Skills and Abilities

  • Strong knowledge and understanding of legislation and policies governing application processing.
  • Good understanding of data integrity principles with a high degree of accuracy, consistency, and attention to detail.
  • Ability to interpret and apply legislation, regulations, policies, and other information sources.
  • Ability to learn and understand BC Housing's mandate, programs, and policies.
  • Ability to deliver excellent customer service.
  • Strong ability to communicate with the public, including conflict resolution skills and the ability to exercise good judgment, patience, tact, and diplomacy.
  • Ability to use good judgment to make thoughtful decisions, including the fair and consistent application of policy.
  • Ability to recognize and operate within the scope of authority.
  • Ability to establish and maintain effective working relationships with staff, industry partners, and the public.
  • Strong research, analytical, and problem-solving skills.
  • Ability to plan, meet deadlines, and adapt to changing priorities.
  • Ability to work independently and as part of a team.
  • Excellent verbal and writing skills.
  • Excellent computer skills, including a strong working knowledge of MS Word, Excel, and Outlook.