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Customer Service Sales Associate
3 months ago
Key Responsibilities:
- Exhibit strong communication abilities and a readiness to enhance customer interactions through continuous learning.
- Demonstrate enthusiasm for the automotive sector to build connections and share product insights.
- Effectively resolve customer issues to guarantee satisfaction.
- Be open to cross-training for greater adaptability and contribution to the team.
Why Choose Kal Tire?
- We prioritize the growth of every team member through quality leadership, training, and opportunities for career progression.
- Enjoy a structured work schedule and a supportive, safe working environment.
- This role offers a competitive hourly wage of $27-$30, with a clear pathway for career advancement and salary increases.
- Comprehensive Benefits: Access to medical, dental, and vision coverage, along with an Employee Assistance Program.
- Financial Security: Engage in a defined contribution pension plan and group RRSP matching program.
- Benefit from a team member discount program that provides savings on tires, services, and more.
Daily Duties:
- Deliver exceptional customer service with a genuine commitment to providing outstanding experiences.
- Welcome and guide customers with a professional and enthusiastic demeanor to achieve positive results.
- Handle incoming calls while addressing customer inquiries, concerns, or questions.
- Show proven capability in an inside sales or counter sales environment, confidently sharing product knowledge with customers.
- Provide detailed pricing information and prepare customer quotes effectively.
- Exhibit efficient and detail-oriented data entry skills for managing appointments and orders in internal systems.
Qualifications for Success:
- A keen interest in the automotive industry and a preference for working in a dynamic, fast-paced team setting.
- Exceptional customer service skills are essential.
- A minimum of 2 years of experience in customer service, counter, or inside sales roles is preferred.
- A solid understanding of the automotive or related industry, with a strong aptitude for learning and developing product knowledge.
- Familiarity with consumer behavior principles is advantageous.
- Effective problem-solving, planning, and organizational skills are required.
- Ability to remain active throughout the day, including lifting 30-50 lbs. tires as necessary.
- Commitment to safety, including wearing required PPE and adhering to safe work protocols.
Our Commitment to Inclusion: At Kal Tire, we strive to cultivate a workplace where every individual feels valued, included, and empowered to thrive. We recognize the strength that diverse perspectives and skills bring to our team. We encourage applications from candidates of all backgrounds, identities, and experiences. Hiring Process: Candidates selected for consideration will be contacted by a member of our recruiting team for a telephone interview. Successful candidates will then have the opportunity to meet with members of our leadership team for further discussions.
