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Director of Service Excellence

2 months ago

Selkirk, Manitoba, Canada Lafontainemazdalivonia Full time

Unlock Your Potential as a Service Centre Leader

Lafontainemazdalivonia is seeking a seasoned professional to lead our Service Centre team, driving exceptional service across all channels and fostering a can-do culture.

Key Responsibilities:

• Lead and develop a high-performing Service Centre team, implementing a strong structure to support all functions and promoting good teamwork.

• Manage inbound and outbound contact, resource planning, compliance to processes, and verification of tasks to ensure seamless customer journeys.

• Collaborate with stakeholders to enhance service delivery, build confident relationships with clients, and adeptly manage escalations and complaints.

• Develop and implement innovative solutions to optimize efficiency and effectiveness in our growing Service Centre, driving results-driven performance and adding value to the team.

Requirements:

• 3 years of management experience at a senior level within a similar role, with a strong track record of results-driven performance.

• Higher education preferred, with a focus on leadership, management, or a related field.

• Strong communication and interpersonal skills, with the ability to motivate and empower teams to deliver exceptional results.