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Service Technician

3 months ago

Surrey, British Columbia, Canada Cummins Inc. Full time

Position Overview

The In-Shop Technician plays a crucial role in ensuring the quality and reliability of mechanical and electrical products. This position requires a blend of technical expertise and a commitment to service excellence.

Key Responsibilities

  1. Accountability: Take ownership of tasks and ensure commitments are met.
  2. Effective Communication: Deliver clear and concise information tailored to various audiences.
  3. Adaptive Learning: Embrace new challenges and learn from both successes and setbacks.
  4. Planning and Alignment: Strategically prioritize tasks to align with organizational objectives.
  5. Service Documentation: Accurately document customer interactions and technical information in the service management system.
  6. Technical Escalation: Identify and escalate complex technical issues while maintaining timely customer communication.
  7. Diagnostics Application: Analyze customer complaints and implement troubleshooting procedures to identify and resolve issues.
  8. Electronic Service Tool Utilization: Employ appropriate tools for diagnostics and repairs, interpreting results for effective service resolution.
  9. Product Repair and Maintenance: Conduct repairs and maintenance on mechanical and electrical products, ensuring adherence to safety and quality standards.
  10. Electrical and Mechanical Knowledge: Apply industry standards and safe work practices in diagnosing and repairing products.
  11. Health and Safety Advocacy: Promote a culture of safety by identifying and addressing potential hazards.

Qualifications

  • Preferred: Apprentice Trained Engine Technician
  • Vocational diploma from a relevant technical institution
  • Preferred: Valid driving permit
  • This role may require compliance with specific licensing regulations.

Experience

  • Basic workshop experience is required.
  • Fundamental knowledge of engine products is beneficial.
  • Red Seal Commercial Transport Mechanic certification is an asset.

Job Type: Shop

Organization: Distribution Business

Role Category: Onsite

Relocation Package: Eligible

Req ID: 240004YM