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International Operations Branch Leader

3 months ago


Ottawa, Ontario, Canada Accreditation Canada Full time

Employment Type:
Full-time Permanent

The Regional Director of International Operations plays a pivotal role within Accreditation Canada's International Accreditation team and leadership structure.

This position is responsible for guiding and empowering a team dedicated to delivering exceptional client services for the international accreditation initiative.

This involves discovering innovative methods to provide value to healthcare organizations, aligned with a meaningful mission:
enabling and empowering individuals globally to enhance the quality of care.

As the Regional Director, you will spearhead the strategy and design to implement a business plan focused on excellence in service delivery, fostering client retention and expanding market reach.

You will thrive in a matrix environment, adapting and enhancing existing services to meet the evolving needs of diverse healthcare landscapes across various regions.

The ideal candidate is a collaborative team player, business-oriented, and an exceptional organizer with a passion for advancing quality care in health systems.

You excel at balancing focus and agility, leading in a dynamic setting, and are dedicated to upholding our core values of trust, inclusion, collaboration, innovation, and continuous learning.


Strategic Planning and Execution:
Drive the execution of strategic initiatives, ensuring alignment with organizational goals and timelines.

Develop medium to long-term plans and formulate strategies to secure, grow, and diversify relationships with both existing and prospective international clients.

Collaborate with senior leadership to create and implement regional plans and growth strategies.

Continuously scan the environment to identify emerging trends and issues related to healthcare landscapes in various contexts, enhancing corporate knowledge of accreditation and health systems.

Stay informed about new developments, build capacity, and devise strategic plans to maintain a competitive edge.
Monitor and achieve key performance indicators (KPIs) to track progress and pinpoint areas for enhancement. Work with stakeholders, manage risks, and facilitate effective communication across different business units throughout the product lifecycle.

Assess clients' unique needs by understanding their performance indicators, organizational culture, and context.

Implement significant business decisions and initiatives in collaboration with the leadership team.
Serve as the International Accreditation liaison for enterprise-wide collaboration with other business units to achieve common objectives.
A Master's degree in a relevant field such as International Relations, Healthcare Administration, or Business Administration is required. An equivalent combination of experience and education will be considered. A clinical background is advantageous.
~ Proven transformative leadership skills with a track record of managing and developing teams. Demonstrated expertise in continuous quality improvement.
~ Strategic and innovative mindset with the ability to champion the delivery of outstanding customer experiences globally, ensuring service quality consistency.
~ Change management proficiency.
~ Strong analytical and critical-thinking abilities.
~ Exceptional interpersonal and communication skills, including advanced writing, facilitation, conflict resolution, consensus-building, and negotiation capabilities.
~ Excellent project management skills with the ability to prioritize tasks and meet deadlines.
~ In-depth knowledge of the international accreditation landscape and direct experience with Accreditation Canada programs and services.
Experience in leading senior healthcare professionals.

Bilingualism (French and English) is considered an asset, as well as proficiency in any of the following languages: Spanish, Italian, Arabic, or Portuguese.

Familiarity with implementation science is beneficial.

Complete our orientation program with other new hires to learn about Accreditation Canada, our values of trust, inclusion, collaboration, innovation, and our mission of quality improvement in healthcare and social services.

Set your performance and learning objectives for the year in collaboration with your people manager.
Engage in assigned initiatives or projects relevant to your role.
Competitive compensation and benefits, including a defined benefit pension plan.
Time-off programs, including office shutdown during the last week of December.
A culture that prioritizes and values psychological safety, inclusion, and engagement.

Accreditation Canada and its affiliates are global, not-for-profit organizations.

Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in numerous locations worldwide.

Our people-centered programs and services have been setting the standard for quality across the health ecosystem for decades.

Accreditation Canada is committed to fostering a culture of inclusion, diversity, equity, and access, where all employees feel respected and valued and have equal opportunities for success.

We encourage applications from Indigenous Peoples, individuals from diverse races, ethnicities, and religions, persons with disabilities, and individuals from gender-diverse communities.

Please inform us of any accommodations you may require throughout the recruitment process.

We welcome qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.