Customer Service Lead

4 weeks ago


Conception Bay South, Newfoundland and Labrador, Canada Circle K Full time
Lead Customer Service Representative

Join Circle K, a leading convenience store chain, as a Lead Customer Service Representative and take your career to the next level

About the Role

We are seeking a highly motivated and customer-focused individual to lead our customer service team. As a Lead Customer Service Representative, you will be responsible for providing exceptional customer service, managing store operations, and supporting the store manager in achieving sales goals.

Key Responsibilities
  • Provide excellent customer service, ensuring a positive shopping experience for all customers
  • Manage store operations, including inventory management, cash handling, and visual merchandising
  • Support the store manager in achieving sales goals, through effective sales strategies and customer engagement
  • Lead and motivate the customer service team, providing coaching and feedback to ensure excellent customer service
  • Assist with administrative tasks, such as scheduling, payroll, and employee relations
Requirements
  • Excellent customer service skills, with a focus on providing a positive shopping experience
  • Strong communication and leadership skills, with the ability to motivate and coach a team
  • Ability to work in a fast-paced environment, with a focus on meeting sales goals and achieving customer satisfaction
  • Basic math skills, with the ability to handle cash and operate a point-of-sale system
  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends
What We Offer
  • A competitive hourly wage, with opportunities for advancement and career growth
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A fun and dynamic work environment, with a focus on teamwork and customer satisfaction
  • Opportunities for professional development, including training and education programs

At Circle K, we value diversity and inclusion, and are committed to creating a safe and accessible work environment for all employees. We encourage applications from diverse candidates, and are committed to employment equity.


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