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Food Service Supervisor

2 months ago

Lincoln, New Brunswick, Canada Tim Hortons Full time
Job Summary

We are seeking a highly skilled Food Service Supervisor to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for overseeing the daily activities of our food service staff, ensuring that our high standards of quality and customer service are met.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, providing guidance and support as needed.
    • Train staff in job duties, sanitation, and safety procedures to ensure a safe and healthy work environment.
  • Operations Management
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
    • Estimate ingredient and supply requirements for meal preparation and maintain accurate records of stock, repairs, sales, and wastage.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure that all customer interactions are positive and that customer feedback is acted upon.
  • Administrative Tasks
    • Prepare and submit reports on sales, inventory, and other key performance indicators.
    • Establish work schedules and ensure that all staff are aware of their responsibilities and deadlines.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Work Experience
    • 1 year to less than 2 years of experience in a food service supervisory role.
  • Language
    • Fluency in English or French.
  • Work Environment
    • Fast-paced environment with a combination of sitting, standing, and walking.
What We Offer
  • Competitive Salary
  • Benefits Package
  • Opportunities for Advancement