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Tax Leadership Position
2 months ago
We are seeking a highly motivated and experienced tax professional to lead our TurboTax Live team. As a Tax Leadership Position, you will be responsible for providing leadership, performance management coaching, and growth and development insights to a team of frontline TurboTax Live Experts.
TurboTax is the best-selling brand of tax preparation software in Canada, and Intuit has consistently been recognized as one of Fortune's "100 Best Companies to Work for" and one of Fortune World's "Most Admired Software Companies".
Key Responsibilities:- Deliver high-quality service to TurboTax customers by onboarding, training, and managing the performance of Tax Experts and Tax Expert Leads.
- Create a high-performance culture that empowers Tax Experts to provide world-class service to our customers.
- Drive customer satisfaction through proactive and constructive engagement in a cross-functional team.
- Foster a team environment of collaboration, accountability, and continuous improvement.
- Effectively use data to evaluate, identify opportunities, and coach to performance.
- Identify growth potential and develop Expert Talent within the team.
- 2+ years of experience managing and leading a remote customer-facing team and/or 2+ years of experience managing a team of tax preparation professionals.
- Extensive prior experience preparing individual returns for Canadian clients.
- Understanding of how to manage a team and provide them with guidance in being successful.
- Willing to work hours outside of a normal schedule as needed during our peak season from February to early May.
- Superior research, critical thinking, and problem-solving skills.
- Possess strong business acumen.
- Able to effectively communicate to multiple skill levels and personalities.
- Comfortable working in a fast-paced, dynamic, and ever-changing environment.
- Excellent written and verbal communication skills.
- Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.).
- Bilingual proficiency (English and French + read, write, speak) considered a strong asset.
- Previous experience supporting TurboTax customers is considered an asset.
- This is a remote role; no travel is required.
