Current jobs related to Senior Vice President of Customer Experience - Vancouver, British Columbia - Bench Accounting

  • Senior Financial Vice-President

    4 days ago

    Vancouver, British Columbia, Canada Government of Canada - Western Full time

    Job Title: Senior Financial Vice-PresidentOverview: We are seeking a highly skilled Senior Financial Vice-President to join our team at the Government of Canada - Western. This is a senior leadership role that requires a strong background in finance and management.Key Responsibilities:Plan and direct market research studies to inform business...

  • Sustainability Vice President

    1 month ago

    Vancouver, British Columbia, Canada Government of Canada - Western Full time

    Job Title: Sustainability Vice PresidentOverviewThe Government of Canada - Western seeks a highly skilled and experienced Sustainability Vice President to lead our organization's sustainability efforts.Key Responsibilities:Develop and implement sustainable practices and policies across the organizationCollaborate with senior leadership to establish and...

  • Sustainability Vice President

    1 month ago

    Vancouver, British Columbia, Canada Government of Canada - Western Full time

    Job Title: Sustainability Vice PresidentOverviewThe Government of Canada - Western seeks a highly skilled and experienced Sustainability Vice President to lead our organization's sustainability efforts.Key Responsibilities:Develop and implement sustainable practices and policies across the organizationCollaborate with senior leadership to establish and...

  • Senior Vice President of Sales

    2 months ago

    Vancouver, British Columbia, Canada APG Canada West Full time

    Senior Vice President of Sales Overview:The Senior Vice President of Sales will be responsible for directing the Sales and customer service divisions across western Canada. This position entails guiding the teams, formulating sales initiatives, and guaranteeing client satisfaction. The ideal candidate will possess exceptional leadership capabilities,...

  • Senior Vice President of Sales

    4 weeks ago

    Vancouver, British Columbia, Canada APG Canada West Full time

    Senior Vice President of Sales Overview:The Senior Vice President of Sales will be responsible for directing the Sales and customer service divisions across western Canada. This position entails guiding the teams, formulating sales initiatives, and guaranteeing client satisfaction. The ideal candidate will possess exceptional leadership capabilities,...

  • Executive Vice President

    3 weeks ago

    Vancouver, British Columbia, Canada Government of Canada - Western Full time

    Job Title: Vice President Job Summary: We are seeking a highly skilled and experienced Vice President to join our team at the Government of Canada - Western. As a key member of our leadership team, you will play a critical role in driving business growth and success. Responsibilities: * Allocate resources to implement organizational policies and...

  • Executive Vice President

    3 weeks ago

    Vancouver, British Columbia, Canada Government of Canada - Western Full time

    Job Title: Vice President Job Summary: We are seeking a highly skilled and experienced Vice President to join our team at the Government of Canada - Western. As a key member of our leadership team, you will play a critical role in driving business growth and success. Responsibilities: * Allocate resources to implement organizational policies and...

  • Senior Executive Vice President

    4 weeks ago

    Vancouver, British Columbia, Canada Gryphon Corporate Group Ltd Full time

    Job Title: Senior Executive Vice PresidentGryphon Corporate Group Ltd is seeking a highly skilled and experienced Senior Executive Vice President to join our team. As a key member of our leadership team, you will be responsible for driving business growth, developing strategic plans, and leading cross-functional teams.Key Responsibilities:Develop and...

  • Senior Executive Vice President

    2 weeks ago

    Vancouver, British Columbia, Canada Gryphon Corporate Group Ltd Full time

    Job Title: Senior Executive Vice PresidentGryphon Corporate Group Ltd is seeking a highly skilled and experienced Senior Executive Vice President to join our team. As a key member of our leadership team, you will be responsible for driving business growth, developing strategic plans, and leading cross-functional teams.Key Responsibilities:Develop and...

  • Senior Executive Vice President

    2 weeks ago

    Vancouver, British Columbia, Canada Gryphon Corporate Group Ltd Full time

    Job Title: Senior Executive Vice PresidentGryphon Corporate Group Ltd is seeking a highly skilled and experienced Senior Executive Vice President to join our team. As a key member of our leadership team, you will be responsible for driving business growth, developing strategic plans, and leading cross-functional teams.Key Responsibilities:Develop and...

  • Senior Executive Vice President

    4 weeks ago

    Vancouver, British Columbia, Canada Gryphon Corporate Group Ltd Full time

    Job Title: Senior Executive Vice PresidentGryphon Corporate Group Ltd is seeking a highly skilled and experienced Senior Executive Vice President to join our team. As a key member of our leadership team, you will be responsible for driving business growth, developing strategic plans, and leading cross-functional teams.Key Responsibilities:Develop and...

  • Executive Assistant to a Senior Vice President

    2 weeks ago

    Vancouver, British Columbia, Canada Capilano University Full time

    Job Title: Executive Assistant to a Senior Vice PresidentJob Summary: We are seeking an experienced Executive Assistant to provide high-level administrative support to the Vice President & Provost. The successful candidate will have a strong background in project management, financial management, and communication.Key Responsibilities:Provide administrative...

  • Senior Executive Vice President

    1 month ago

    Vancouver, British Columbia, Canada Gryphon Corporate Group Ltd Full time

    Job Title: Senior Executive Vice PresidentGryphon Corporate Group Ltd is seeking a highly skilled and experienced Senior Executive Vice President to join our team. As a key member of our leadership team, you will be responsible for driving business growth, developing strategic plans, and leading cross-functional teams.Key Responsibilities:Develop and...

  • Senior Executive Vice President

    3 weeks ago

    Vancouver, British Columbia, Canada Gryphon Corporate Group Ltd Full time

    Job Title: Senior Executive Vice PresidentGryphon Corporate Group Ltd is seeking a highly skilled and experienced Senior Executive Vice President to join our team. As a key member of our leadership team, you will be responsible for driving business growth, developing strategic plans, and leading cross-functional teams.Key Responsibilities:Develop and...

  • Senior Executive Vice President

    3 weeks ago

    Vancouver, British Columbia, Canada Gryphon Corporate Group Ltd Full time

    Job Title: Senior Executive Vice PresidentGryphon Corporate Group Ltd is seeking a highly skilled and experienced Senior Executive Vice President to join our team. As a key member of our leadership team, you will be responsible for driving business growth, developing strategic plans, and leading cross-functional teams.Key Responsibilities:Develop and...

  • Senior Executive Vice President

    1 month ago

    Vancouver, British Columbia, Canada Gryphon Corporate Group Ltd Full time

    Job Title: Senior Executive Vice PresidentGryphon Corporate Group Ltd is seeking a highly skilled and experienced Senior Executive Vice President to join our team. As a key member of our leadership team, you will be responsible for driving business growth, developing strategic plans, and leading cross-functional teams.Key Responsibilities:Develop and...

  • Senior Executive Vice President

    3 weeks ago

    Vancouver, British Columbia, Canada Gryphon Corporate Group Ltd Full time

    Job Title: Senior Executive Vice PresidentGryphon Corporate Group Ltd is seeking a highly skilled and experienced Senior Executive Vice President to join our team. As a key member of our leadership team, you will be responsible for driving business growth, developing strategic plans, and leading cross-functional teams.Key Responsibilities:Develop and...

  • Senior Executive Vice President

    3 weeks ago

    Vancouver, British Columbia, Canada Gryphon Corporate Group Ltd Full time

    Job Title: Senior Executive Vice PresidentGryphon Corporate Group Ltd is seeking a highly skilled and experienced Senior Executive Vice President to join our team. As a key member of our leadership team, you will be responsible for driving business growth, developing strategic plans, and leading cross-functional teams.Key Responsibilities:Develop and...

  • Senior Executive Vice President

    3 weeks ago

    Vancouver, British Columbia, Canada Gryphon Corporate Group Ltd Full time

    Job Title: Senior Executive Vice PresidentGryphon Corporate Group Ltd is seeking a highly skilled and experienced Senior Executive Vice President to join our team. As a key member of our leadership team, you will be responsible for driving business growth, developing strategic plans, and leading cross-functional teams.Key Responsibilities:Develop and...

  • Senior Executive Vice President

    3 weeks ago

    Vancouver, British Columbia, Canada Gryphon Corporate Group Ltd Full time

    Job Title: Senior Executive Vice PresidentGryphon Corporate Group Ltd is seeking a highly skilled and experienced Senior Executive Vice President to join our team. As a key member of our leadership team, you will be responsible for driving business growth, developing strategic plans, and leading cross-functional teams.Key Responsibilities:Develop and...

Senior Vice President of Customer Experience

2 months ago

Vancouver, British Columbia, Canada Bench Accounting Full time

About Bench Accounting: At Bench Accounting, we are dedicated to empowering small business owners to succeed. As a premier bookkeeping and tax service provider in a substantial market, we pride ourselves on delivering a unique blend of personal service and technology. We are currently in search of a seasoned Chief Customer Officer (CCO) to significantly influence and implement our customer-centric strategy, ensuring outstanding service and nurturing a culture that prioritizes customer satisfaction as we evolve into a multi-product organization.

Role Overview: The CCO will report directly to the CEO and will steer our rapidly growing technology firm to improve the efficiency and quality of our bookkeeping services, enhance customer success, and establish comprehensive bookkeeping, tax preparation, advisory, and resolution services. This strategic leader will thrive on simplifying processes, ensuring reliability, providing clear insights, and executing with determination.

Key Responsibilities:
  1. Customer Advocacy: Represent the customer's voice throughout the organization, championing their needs and expectations.
  2. Service Delivery: Guarantee the promptness and quality of bookkeeping and tax services, continually enhancing operational efficiency across teams, processes, and systems.
  3. Customer Success: Promote the adoption of product features and best practices through effective customer success initiatives and employee training programs.
  4. Growth and Innovation: Develop and expand our tax preparation and resolution services, collaborating across departments to successfully launch complementary offerings.
  5. Cultural Leadership: Cultivate a highly engaged organizational culture focused on customer obsession, ownership, and a product-first mindset.
  6. Strategic Planning: Spearhead the creation and execution of the company's customer strategy, aligning it with overall business objectives.
  7. Customer Experience Design: Implement and refine customer experience design and process improvement methodologies to boost customer satisfaction and operational efficiency.
  8. Team Leadership: Build and mentor high-performing teams to deliver exceptional customer experiences while driving improvements in gross margins through innovation.
  9. Cross-Functional Collaboration: Collaborate closely with Product, Marketing, Sales, and Business Operations to ensure a unified approach to customer experience and success.
  10. Focus and Accountability: Maintain a strong emphasis on net retention and delivering value to customers, ensuring our services exceed expectations.
  11. Industry Advocacy: Act as an ambassador for Bench at industry events, staying informed on SMB and fintech trends to keep the company at the forefront of innovation.
  12. Trend Monitoring: Keep up-to-date with trends in the SMB and fintech sectors to ensure Bench remains a leader in customer satisfaction.
Qualifications:
  1. Required: Over 15 years of demonstrated experience in senior customer-focused leadership roles within high-growth tech startups that have achieved significant revenue milestones.
  2. Preferred: Experience managing large accounting or tax teams while delivering exceptional customer experiences and driving retention and margin improvements.
  3. Strong leadership capabilities with a proven track record of building and developing high-performing teams.
  4. Expertise in customer experience design and process optimization methodologies.
  5. Exceptional strategic thinking and problem-solving skills.
  6. Strong communication abilities, capable of influencing and collaborating across all organizational levels.
  7. Proven capacity to drive change and foster a culture of continuous improvement and customer focus.
  8. Experience in emphasizing net retention and creating customer value.
  9. Demonstrated ability to effectively represent the company at industry events and stay updated on market trends.
Why Choose Bench:
  1. Opportunity to significantly impact the future of financial technology for small businesses.
  2. A collaborative and inclusive workplace culture.
  3. Competitive compensation and benefits.
  4. Work alongside a passionate and skilled team dedicated to supporting small business owners.

If you are a visionary leader passionate about customer success and operational excellence, we encourage you to consider this opportunity to help shape the future of small business financial services.